Kmart - Wouldn't honor price, tried to push more expensive item
I found a tv on kmarts website advertised for sale at $569.99 with another 10% off for their "family and friends" sale, making the price $512.99. When I clicked on the item to put it into the cart the price jumped to $599.99.
I called three local stores but they were all sold out. All of the stores told me that they were on sale for $569.99 and the 10% off would make it $512.99 but because they were sold out I couldn't do a layaway and if they did a raincheck I wouldn't get the 10% off due to this being the last day for that discount. One store kept trying to push me into buying a more expensive model for $699.99. $512.99 vs $699.99 plus the tax on the difference, a little over $200.00 difference.
I called the corporate customer service number again, explaining that the stores were all selling the tv for $512.99 and the sale price on the website was $569.99 with another 10% off for the "friends and family" sale making it $512.99, the same price as in the stores. The customer service rep said that because the website changed the price to $599.99 that is what I would have to pay if I wanted the TV. He then went on to say that I was not eligible for the "friends and family" 10% discount because it's for employees and their families. The terms to that discount were clearly spelled out on the website as well as the stores giving the discount to everyone. There was just no getting thru to this ***. Everyone else gets the TV for $512.99 while I have to pay $599.99 if I want the same thing from the same company. He couldn't explain why the difference, why it changed price when doing checkout. He didn't care to make any effort at all. I hope kmart goes under and takes his job with them !