8 comments

On November 13th, 2012, I put three items on layaway.These items included a camera, camera bag, and an additional lens for the camera.

I made the scheduled payments. On December 28th, 2012, I made the final layaway payment. Excited that I would be getting my stuff soon, boy I was sure wrong. This quickly turned into a nightmare.

I received my final receipt for the payment made on my layaway order, and not two minutes later I received an email saying my layaway order was cancelled. I was furious. I called up the number that it provided on the email. Spoke with someone who said I see that your items will be delivered by January 9th.

I told her then why did I receive an email stating that it had been cancelled. She said, Oh yes I do show it has been cancelled and that it cannot be reinstated. I said that I want to speak with a manager. He said that he would have to forward it over to the "case manager" to take a look at why the layaway order was cancelled.

Then I should receive my refund, after asking him several times if I would get the whole balance back or if it was going to be partial. He said that I would get refunded what I paid less charges. I said I do not think so I did not cancel this layaway order and I should not be charged any of your fees for it getting cancelled. So over the course of the next couple of weeks.

I have spoke with numerous people and each had a different story to tell. One said that I would be refunded in 3-5 days (wrong). One said I would be refunded in 5-7 days (wrong). One said 7-10 days (wrong).

I am highly pissed off because of the fact that Kmart would continue to take payments on a layaway order when they do not even have the item in stock. Oh and guess what they sure did not mind taking the payment that I made on 12/28/12 from my bank account even after the order had been cancelled. Then I hear this story which is supposed to make me happy about how they are behind on getting refunds out, blah blah blah. I don't give a ***, I want my money.

Here I am left without a product or money, and it is very frustrating. I have filed numerous complaints because why would they sell an item that you clearly put on layaway, and by the time that you got it paid off then they just cancel it. What happened to a decent phone call at the time that the item was sold to let me know that they would have to cancel my order. Nope never received that.

In fact, the order never got cancelled until I actually paid it off. I do not want the product now, I can get it somewhere else for a much better deal. However, I do want my money back, and I am sick of hearing stories about how they are behind. If they are so far behind, maybe Kmart/Sears needs to hire more people that way refunds are refunded within the time frame that they are supposed to be.

Another thing that I am super pissed off about, spoke with someone this morning and she said that it is a possibility that I might not get the refund for another week. Are you F***** kidding me? That is ridiculous. Wal-Mart is really good about refunding money back right away yet Kmart's refunds can take a month.

Absolutely ridiculous. Oh and by the way, this has happened to a lot of people who paid off their layaway items, and their layaways got cancelled too. This issue should have never taken this long. She said that it was sent over to the correct department two days ago which would have been January 7th.

Why if my order has been cancelled since December 28th, 2012 did it just get sent over to the correct department on January 7th. Absolutely ridiculous.

Don't shop Kmart.You are much better off taking your business elsewhere.

Monetary Loss: $800.

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Anonymous
Statham, Georgia, United States #904415

Same thing here.Paid all my payments (online) early.

Made my last payment and not even 10 minutes later I get an email saying layaway was cancelled because the items are no longer in stock. That I would get a refund (hopefully) with in 7-14 days minus $10 cancellation fee on a fully paid off layaway.

Apparently they don't "lay away" the items at all...they take money for items they don't even have anymore and IF they give you the money back, expect it to be a lonnnnggg time.

Anonymous
#765837

I ordered a PS3 bundle on 12/24/13 and had the $212.49 taken out of my checking.Then they cancelled my order, but kept my money.

After talking to a CSR they said there is one of these bundles left and it will be shipped today. As soon as I hung up the ordered was cancelled, yet my checking was charged another $212.49. Today is 12/30/13 and I just spoke with them it will be 5-7 days before I get my money back they stole from me.

I would go to jail if I stole their money, but apparently it's ok for them to steal mine.I am pissed!!!!

Anonymous
#658957

first of all kmart only let u make a layaway when the items are available in store (u liar)

then everything stated in the first receipt including fee and cancellation..

some customers are really too much...

Anonymous
to ani #732790

Actually she is entirely correct.I put 2 area rugs on layaway, I paid my account off 2 weeks early.

The next day I received an email saying my order had been cancelled because one of the rugs was not available. I called the number, they stated that yes my entire order was cancelled because one item was not available any longer, and also said I will receive a full refund within 10 business days. This happened yesterday so, I will see if they refund my money. Funny thing is that i got an email this morning saying that the rug that was available has been shipped.

Either way I am due a refund for the item they are did not ship.I do not expect that they will actually follow through.

Anonymous
#653959

you probably didn't make your payments, it will be canceled if you do not make them in time, including taking the fees out of your refund! :cry

bluekays6
Minneapolis, Minnesota, United States #597923

You had the exact same experience that I did with my layaway.To me, layaway always meant 'the items were kept for you, until you paid them off, then you could take them home.

NOPE. It only means they take your payments, but meanwhile sell the item out from under you.

The ONLY way I was able to get my money back was to file a dispute claim through PayPal.WHATEVER they did made the people at Kmart listen and issue my refunds; something that I wasn't able to get them to do at all!!!

Anonymous
Goshen, Indiana, United States #592009

Oh and to top it all of, now Kmart is requesting a bank statement because they said that they refunded the money.I can clearly show you a copy of the bank statement that no money from Kmart has been refunded.

In fact, the only Kmart I have on my bank statement was the payments that I had made.I am now going to my bank to dispute the charges because Kmart thinks they can just keep anybodys money.

Anonymous
Stockton, California, United States #591593

On November 27th, 2012, I put 10 items on layaway.These items included clothes and slippers

I made all scheduled payments. way before time to pay i paid what was due down and the next payment due paid it off I made the final layaway payment. Excited that I would be getting my stuff soon omg :( I was sure wrong. This quickly turned into a nightmare.

I received my final receipt for the payment made on my layaway order, and not two minutes later I received an email saying my layaway order was cancelled. I was furious :( I called up the number that it provided on the email Spoke with someone who said if i paid full amount my shipment would be mailed out since kmart.com made my *** layaway order to go online instead of the store

I told them then why did I receive an email saying that it had been cancelled the lady said Oh yes I do show it has been cancelled and that it cannot be reinstated it is not in stock anymore i said how can this be so i paid a layaway order for nothing I said that I want to speak with a manager. :( they then said that she would have to forward it over to the "case manager" to take a look at why the layaway order was cancelled.

Then I should receive my refund :(...

I have spoke with numerous people and each had a different story to tell. One said that I would be refunded in 3-5 days it didn't happen . One said I would be refunded in 5-7 days it didn't happen One said 7-10 days it didn't happen .

I am highly pissed off because of the fact that Kmart would continue to take payments on a layaway order when they do not even have the item in stock. Oh and guess what they sure did not mind taking the payment that I made be time to pay my layaway from my bank account even after the order had been cancelled.Then I hear this story which is supposed to make me happy about how they are behind on getting refunds out, blah blah blah. I don't give a *** :( I want my money.

Here I am left without a product or money, and it is very frustrating. I have filed numerous complaints because why would they sell an item that you clearly put on layaway, and by the time that you got it paid off then they just cancel it. What happened to a decent phone call at the time that the item was sold to let me know that they would have to cancel my order. Nope never received that.

In fact, the order never got cancelled until I actually paid it off. I do not want the product now, I can get it somewhere else like walmart .com for a much better deal. However, I do want my money back, and I am sick of hearing stories about how they are behind. If they are so far behind, maybe Kmart/Sears needs to hire more people that way refunds are refunded within the time frame or give at a local store gift cards with the same balance that i payed for all my 10 items that they are supposed to be in stock i payed last nite the order off and then after the take the payment they said the order been cancelled how stupied is that

Another thing that I am super pissed off about, spoke with someone this morning and she said that it is a possibility that I might not get the refund for another week. Are you F***** kidding me? That is ridiculous. Wal-Mart is really good about refunding money back right away yet Kmart's refunds can take a month.

Absolutely ridiculous. Oh and by the way, this has happened to a lot of people who paid off their layaway items, and their layaways got cancelled too. This issue should have never taken this long. She said that it was sent over to the correct department 3 days days ago

this is ridiculous.

Don't shop Kmart.You are much better off taking your business elsewhere :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :cry :cry :cry :cry :cry :cry :( :( :( :( :( :( :( :( i hate k-mart

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