I wish there is zero star. I ordered online and got confirmed for store pick up, next day I went for pick up.
They said it should be in ready in 5 minutes and wait there 45 minutes Customer service keep saying it should be ready soon. Then I went inside the store found the guy supposed to pick my item and he is doing something else. I asked "are you picking my order?" he said he has some other priorities and I told "I am waiting for 45 minutes for this , he said he can do anything, went back to CS and talk her her answer was really funny that employee is not under her control. After all, I called customer care to register a complaint, unfortunately, I never saw a waste customer service like this , the lady who talk don't understand English ,requested for supervisor ,transferred to supervisor call got disconnected.
Called again explained story she asks me to wait, got disconnected .what pathetic service . don't know is it a third world country
Product or Service Mentioned: Kmart Customer Care.
Reason of review: Poor customer service.