Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I ordered 3 men’s shirts and they sent 3 pair of ladies slacks. I sent the ladies slacks back and they only gave a partial refund for 2 of the shirts and nothing for the 3rd.

I spent almost an hour on the phone trying to get my refund with no luck. I had a hard time understanding the customer service representative on the phone. I think she said to wait another 7 days, even though their website clearly states the return of the 3 is complete. I should have known better than to deal with Kmart.

If they think screwing customers out of a few bucks is the way to do business, then I know why they are going broke. I will never order from Kmart again.

Product or Service Mentioned: Kmart Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $7.

Preferred solution: Full refund.

I liked: Ease of ordering.

I didn't like: Sent wrong items and wont give full refund.

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