I purchased a diamond ring from Kmart and in less than a month one of the diamonds fell out. I called the "smart plan" as I purchased the extra warranty for my ring.
They received my ring on May the 3rd, 2012 and they NEVER called me I called them every Thursday with no answers. I have all the names of people I talked to and the dates and times, as well as what they said to me. Every time I talked to someone I received a different answer, ranging from I don't show we have it, to it is being fixed now and will be to you soon, to oh you will get a gift card. WELL here it is July 3rd and I received a check in the mail with NO explanations, and it was not the full amount I paid.
So I am out a ring and do not have the full amount back.
NOT HAPPY AT ALL. I will never ever ever purchase anything with them as the plan holders it was a huge JOKE.
Monetary Loss: $1800.