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I purchased 6 room darkening shades from kmart.com. When they got here, they were barely light filtering. Went on the kmart.com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt. Tracking online...
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1.3
I didn't like
  • Customer service and contact information is a joke
#1230878
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I made a layaway 2-2-18 That kmart cancelled i had 2 payments left then with no notification i go to do payment its cancelled i ask why its cause 1 item was not in stock well it took that long for them not realize they didn't have it then not contact me or ask me if i...
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#1227770
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I ordered 3 men’s shirts and they sent 3 pair of ladies slacks. I sent the ladies slacks back and they only gave a partial refund for 2 of the shirts and nothing for the 3rd. I spent almost an hour on the phone trying to get my refund with no luck. I had a hard time...
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1.8
I liked
  • Ease of ordering
I didn't like
  • Sent wrong items and wont give full refund
#1224068
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Kmart - Poor Management

Largest Kmart on the Planet - poorly managed. Long lines and less than half checkout open. This store makes huge profit but treats it’s customers like {{Redacted}}!
1.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1196619
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Featured

Kmart - Terrible policies
Kmart - Terrible policies
Kmart - Terrible policies
So I ordered a 4-pack of Hanes X-Temp (Performance Cool) )% cotton Long Leg boxer briefs in all black. Instead I received X-temp (ACTIVE COOL) cotton regular length. I try to exchange online and guess what the product page is gone. According to Target's customer...
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Anonymous
Seriously

It's just underwear. Wear them. You'll be ok, I promise.

3.0
#1194186
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So I bought an item off the Kmart site beginning of Dec, missing several pieces. Contact Seller, didn't know it but was a marketplace item! big mistake buying this way!!! he said he would send parts, only got a few, not all. Tried to contact again but no answers AT...
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Anonymous
11

The return policy doesn’t start until you pick it up from layaway. Who ever told you that the policy starts while it’s on layaway has no clue what they are talking about

Anonymous
kathy

do not but any appliances from kmart. they tend to break down with I 30 days. after 30 days, that also include if it been sitting in layaway the 30day,return policy is ticking...

I liked
  • Discounts
  • Prices
I didn't like
  • Customer service
  • Missing items
  • Damaged
#1184205
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We shopped on racks for up to 70% off. Our sale prices should have come up to $17 for two shirts and a pair of pants when we got uo to the register she said $45 and refused to listen to me for a second when i said there was like twenty of each item on the racks we...
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Anonymous
Mike1980

It's not an airport, you don't need to announce your departure

Anonymous
Ruth

Never buy jewelry from Kmart or Sears it *** over priced . The employees are rude an are not helpful at all. Customer service is a joke an warranty plans aren't worth the pape...

1.1
#1183586
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Bruce at Bismarck kmart store cant do his job. He made another person do his job for him while he just stood their doing nothing. That's what I seen when I was up their two weeks ago. I guess. you get paid for doing nothing and standing around. In my opionion you work...
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Anonymous
Anonymous

Everyone of your 'their' should be 'there'.

#1173694
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I purchased several types of Christmas stockings before Christmas as I was going to do my baby announcement and could not decide which size or color. I went to return the left over ones I didn't use yesterday still 12 days before their 30 day return policy and they...
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Anonymous
Anonymous

Just as an FYI yes it is legal. I love it when people think the law will protect them for a refund. Once you purchase something it’s yours. No one is obligated to give you mon...

#1168155
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During Christmas time before heading to work. I stop by KMart Guam. I bought $300.00 maybe plus merchandise. I was at the counter, then I glanced at a stacked of small coolers that was just perfect for work. I asked a sales clerk that was just chatting with the sales...
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5.0
#1168109
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