Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I placed an on-line order on July 3rd, 2018. When i placed the order i did not realize that the store was so far away.

I am in Chicago, IL and the store was in Indiana. I never picked up the orser and tried to cancel. The order was supposed to be canceled if no one picked it up. I bought the item ay a closer Kmart and have the reciept to prove it.

Theu are now twllong me that my order was picked up August 3rd. I NEVER picked it up! I called the store and they can't even locate the order number. I have called the "customer service" number and they have openes several investigations and in less than 24 hours send me the same email aboit it being picked up.

Then, I call back and they say they will refund me the money. Then, I get the same email. This has happened easily over 10 times now. I am currently on hold again for over 10 minutes because they are trying to find the notes.

I will be filing a claom with bbb in regaurds to this. I will NEVER shop at sears or kmart again!

Product or Service Mentioned: Kmart Customer Care.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Dec 01.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like