Sunday 7/17/16 my wife and I went into the K-mart on Brice Rd.in Reynoldsburg, OH to shop.
After making a purchase we were leaving and had just walked out the front door and that’s when we saw a shopping cart against our car. We went to the car and moved the shopping cart back and saw that it had put a decent dent in our car. At this point I went back in the store and to the customer service desk to ask about getting the damage fixed due to their negligence in keeping the carts gathered up. The young man at the desk told me they do not take care of liability issues and they won’t do anything to fix the dent.
He was not understanding and with a smirky facial expression, gave the impression I was bothering him. I asked to speak to the manager. He called someone and shortly a man named Roger who was a supervisor came up from back in the store. I told Roger what happened.
He told me Kmart will not take care of the damage. He said they do not take care of any liability issues. He also told me K-mart does not own the shopping carts, they are rented from another company. I’m sure Kmart employees gather the carts up at the end of the day and bring them into the store as I know customer’s do not collect them from the lot and take them back in the store.
It seems it’s negligence on the part of Kmart in not keeping the carts gathered up to prevent them rolling into their money paying customers cars and causing customers to lose money while shopping in their stores. Finally Roger took my name and phone numbers and walked out to my car and took the license plate number and looked at the damage the cart did to my car. Roger told me that location’s loss prevention person(Angel) was not in the store that day and she should be in Monday the following day and he would give her the information and have her contact me. It’s now Thursday, 4 days after the incident, and I have not received a call from Angel or at least the store manager Roger Ball.
I’ve checked my voicemail and my caller ID and nothing. Today, 7/21/16, I looked up K-mart’s corporate number online and called them. I initially spoke with a person whose English was very difficult to understand and I had to ask again what she had said. She then connected me with a person named Brittany.
I again this time told Brittany what happened and to make it short, Brittany told me Kmart will not do anything to take care of the damage to my car caused by the shopping cart from their store. She was not empathetic to my issue. She in turn told me about her vehicle being damaged and not being taken care of. In telling me this and the tone of her voice it came across to me that it’s happened to her and this kind of thing happens often and she could care less about it happening to me and how I feel.
She at this point also gave the impression I was bothering her. At this point I asked her if it is correct that Kmart will not do anything to repair the damage to my car from the shopping cart hitting it and she said “yes” I was correct they will not repair the damage to my car. Based on this experience it is very easy to assume Kmart does not care about it’s customers. I spend money with them and in return, because of their apparent negligence, they will not take care of an issue they have and have cost me several hundreds of dollars it will cost me to get my car fixed.
I recommend no one shop at Kmart unless you want to have to shell a lot of extra money out of your pocket and deal with uncaring Kmart employees.There are plenty of other retailers, other than Kmart, who would love your business.
Review about: Kmart Customer Care.
Reason of review: Poor customer service.