Kmart stores will not price match Kmart.com.
I found an item on Kmart.com and the item was available for an in store pickup and the item was in stock. I figured it would be easier for me to just stop in the store b/c it's only 10 minutes from my house. I found the item in the store priced at $199 but KMart.com had it for $174.54.
I spoke with the manager and she informed me that they don't price match their own website. How insane is this?! She mentioned that the Kmart.com is a separate entity and she could not override her in store pricing to match Kmart.com b/c it was their policy.
I know other companies may have this same policy, but usually it's on an item that is not available for an in store pickup.
I went back home and ordered it online and used a $5 off promo code and got it $30 cheaper . It took almost 2 hours for my order to be processed before I could pick up my item at the same store I stopped in earlier that day. The whole shopping experience with KMart put a bad taste in my mouth. I wonder if Lou D'Ambrosio (CEO of Searsholding) know that this is happening. No wonder their loosing customers!
I have been in sales for 20 years and know that you have to go over and beyond to get the sale and have happy customers stay loyal, rather than being an order taker. The manager at the Kmart store could have easily gone to Kmart.com to view the pricing and matched it. Oh wait, they don't price match their own website. It's like having Wendy's advertising a 99 cent junior cheeseburger on their website, but when you arrive at the store, it's $1.49.
I called their customer service complaint department and told them about my experience and they too told me it was their company policy not to price match KMart.com.
Has anyone else experience this headache where a retailer can't price match their own website advertised pricing? Seems like customers without access to the internet are paying more for the same items. PS. The item I was purchasing was not a blow out, special pricing, clearance sale, etc.. price.