In my recent visit to Kmart-Montehiedra the cashier ask the three prior customers to get their points card,benefits bla bla.When it was my turn in her own words she just "forgot", when I handed her, Mrs.
XXXXXXXXX my card she just told me to go to customer service so they could void my transaction and made a new bill. Meaning I had to wait in line again if I want to accumulate my points. Is this a good system ????????
Sorry........I'm the customer and its my valuable time.My suggestion is to provide the cashier with authorization to void the transaction in situations like this.
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