Product: Kmart Customer Care Clear all filters (0 of 76 reviews match)
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It was picked up on 8/17 by their delivery service. I have yet to get my $ 550 refund! I have made over thirty (30) phone calls to Kmart. All I have gotten is promises.. case numbers and more promises. No one takes responsibility to process my refund. Meanwhile...
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Anonymous
Kmart Corporate

With all our stores closing down, do you really think we can afford to give people refunds?

1.0
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Kmart Customer Care
#1420396
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I bought the item ay a closer Kmart and have the reciept to prove it. Theu are now twllong me that my order was picked up August 3rd. I NEVER picked it up! I called the store and they can't even locate the order number. I have called the "customer service" number and...
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1.0
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Kmart Customer Care
#1412314
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Kmart - Defective merchandise

I purchased a bag. I took it on vacation. The first time i used it the zipper unraveled. The store is not willing to help and i was just refered to another department.
2.1
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Kmart Customer Care
#1406828
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Made an order for same day pick up. Never received text for pick up. Called the store they did not have the item Contacted customer service to cancel my order. They were rude and refused to cancel order good customer service is the key for repeat business. Problem...
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h.kitchener
h.kitchener

Or, and here's a novel idea: you could have driven to the store, went inside, examined personally the items you wanted, paid for the groceries and driven home with them. Wow! ...

1.0
Product
Kmart Customer Care
#1403167
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Resolved
Kmart and Sears took my order of items and billed my credit card...then they cancelled my order for no reason and without my consent then refused to refund me.... They also lied and said I would not be billed but I was billed on September 20th 2018 and up to now no one...
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Anonymous
ProbablePiranha511

Issue rectified.....

1.0
Product
Kmart Customer Care
#1364789
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I just finally got my text, I should of been able to pick up yesterday. I called kmart customer service and all I got was the run around about the complaint number and the only petson that told the truth was the manager at the store, she even said that it should of...
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Anonymous
Tonya55

And they wonder why people don't shop there.

Anonymous
AbsolutelyDisgusted

Kmarts Are Going The Way Of The Phone Booth! Good Riddance!

2.2
Product
Kmart Customer Care
#1326205
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The woman at your broadmeadows check out was very rude, the check out machine said please wait for help waited for at least two mins asked for help told in a very rude manner to just wait, went to another person witch she there after myself i understand she did not...
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Anonymous
Shoo

I remember back when I was 16, I went to my local KMarts and was looking at all of the music cassettes for sale. This particularly nasty woman employee came up to me and angri...

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Kmart Customer Care
#1308045
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I purchased a purse and the associate did not provide me with a receipt. I realized until I got home which is two hours away. I tried returning the item at one of my locals stores and they explained to me the refund policy. I explained that I was never given a receipt...
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Anonymous
Anonymous Shopping Fan 2020

To: Mike1983. Clearly this stuff happens all of the time. Nobody is perfect. People loose things all of the time. Maybe this should be an lesson learned too you, don't be an *...

Anonymous
Mike1983

You only have yourself to blame. Lesson learned

3.9
Product
Kmart Customer Care
I didn't like
  • Having to argue to get the refund
  • Poor customer service
#1294571
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Rude bad experience with kmart

Got why not lease with kmart 245 dollar reclinner ninja coffee pot was not replaced by kmart or why not lease it. Both passed the buck.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Sidney, New York
Product
Kmart Customer Care
#1277767
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I bought 2 pillowcases but one rang up as sheets. I took them back and the employee said she absolutely remembered ringing up sheets for me. I indicated I have a California king and their sheets do not fit. She insisted to the point she requested me to bring all my...
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Anonymous
Mike1983

Its not an airport dear, you don't need to announce your departure. Shop elsewhere

Anonymous
Shoo

I was flabbergasted that a gorgeous lady of Jacklyn Smith's caliber would stoop so low as to have any kind of association whatsoever with a store as icky and tacky as KMart!

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Kmart Customer Care
#1240598
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