Product: Kmart Customer Care Clear all filters (58 of 58 reviews match)
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so I keep getting emails from Kmart in which I called to make a complaint and all I got was Sorry. Well sorry isn't good enough for me. Kmart, Sears the whole ball of Shop Your Way can stick it and go totally bankrupt. There are to many competitive stores with better...
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1.0
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Kmart Customer Care
#1132603
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The Queensbury/Glens Falls store has the rudiest customer team.Also lawaway associates failed too. The employee was on the radio not waiting on me when I called my daughter to ask if her kids would likea toy from your store. Then suddenly she's in front of me saying "...
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1.9
Product
Kmart Customer Care
#1130025
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Your Kmart store is closed and I did not have internet because of the hurricane to be able to return this or exchange items I had ordered.. Kmart does not care. Their customer service team keep you on hold for hours just to tell you that they have a 30 day strict...
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Kmart Customer Care
#1102992
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Kmart - Upset customer

#1114805
3.3
Details
10-13-2017 Took 2 pair of pants that I brought and they were to long wanted to exchange them for the same pants but in short length the tags still on them was told if no receipt I could not exchange them Well ok Kmart been shopping at your stores for over 30 years but never again !!!!!!!!!
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Customer service
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Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Kmart - Worst store ever

#1100614
1.0
Details
The worst place to buy jewellery, they all change wether silver or gold and they refuse to replace or refund the item and they'll tell you to call the 800 number and they'll tell you to return it but the store won't take it and total waste of time and money
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Kmart Customer Care Review

#895305
3.1
Details
Martina in jewelry is the worst employee I have ever encountered. Im shocked and appalled at her lack of customer service. This woman is in serious need of retraining. With the sheer amount of money my Aunt spends at this location you think Martina would be grateful and a little more helpful.
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Customer service
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Kmart Customer Care Review

#861122
1.4
Details
So we come into the store,to return a fan that barely works. David is the guy that was at the service desk. He looked right at us then turned and anounced he could help someone at the service desk.not only should he be pulled from any customer service counter, mabe he should just be let go, so that mabe the company that bought them don't take the rap for poor skills.
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Customer service
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Tried to buy small kiddie pool, posted price $10 charged $16.I asked cashier said i had to go to customer service, even though i just bought it. Customer service wouldnt correct their error because i didnt have my license. What???? Its Kmarts mistake just fix the...
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2.2
Product
Kmart Customer Care
#1089740
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Clerks were very arrogant when quoting their procedure. My husband and I worked in retail for 30 years and NEVER have I had or ever treated a customer like this. Never again! I wil drive out of my way before I spend another dime in a Kmart eslecially in Grass Valley. .
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Anonymous
Anonymous

So, basically, you're being an entitled little brat... congrats!

h.kitchener
h.kitchener

If Kmart's policy is 30 days, then that's what it is. You have no complaint. "You snooze, you lose."

1.0
Product
Kmart Customer Care
I didn't like
  • Lack of customer service ability
#1076748
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Kmart Kmart #7293 713 E Baltimore Pike Clifton Heights, PA 19018 (610) 622-5000 call the store and tell to just close, email Corporate and tell them ENOUGH IS ENOUGH.........this is not the first incident with this store but will be my LAST. DO WHAT IS RIGHT!~ Happy...
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Anonymous
Anonymous

Well, first off, the order can take 2 hours to even reach the store... so that isn't the fault of the store, but the faulty system of the company and their refusal to update b...

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Kmart Customer Care
#1074530
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I am sorry, but did everyone require immediate surgery pending a life altering situation where you are not aloud to do much but be bed bound and have rotational weekly nurses come in to assist you? I don't think these nurses cared to visit the Kmart store, but where...
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Anonymous
LaughNhard2

30, not 37 ... your fault not Kmart. Everyone has a F excuse. Own your issues and stop blaming others

Anonymous
Anonymous

When you bought the item it had the return by date on the receipt. An exception for you means an exception for all. There are 100 people a day that have a circumstance they th...

1.0
Product
Kmart Customer Care
#1042589
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I was buying a pair of headphones.While leaving the store, the lost prevention worker followed me out the store and said i stole. They checked me but didnt find anything. They said sorry but sorry is not enough.I was so embarrassed and i will be speaking to my lawyer
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Anonymous
WhatATurd2

You sound like an *** and I'm sure you were trying to rip them off. Update the post when you find an attorney who'll take your case. NEVER gonna happen. You're another dra...

1.0
Product
Kmart Customer Care
#1042536
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I placed an order online 25 Apr 2017 from Kmart for in-store pickup. My husband went to the local Kmart store today (26 Apr 2017) to pick up the order, with the printed email order and in-store pick up confirmation. However, the store personnel could not release the...
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2.9
Product
Kmart Customer Care
I didn't like
  • Not able to cancel online order after it was processed
  • Difficulty in getting right number to call customer service
#1039452
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Went to Kmart located at 1998 Bruckner blvd to purchase a fan while on the second floor I encountered a Kmart employee (older Hispanic woman) I asked her where the fans were located at and she said normally in the back but they were not out yet. When I asked her why...
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3.9
Product
Kmart Customer Care
#1024265
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