Manufacturer: Kmart Category: Customer Care Clear all filters (52 of 52 reviews match)
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Tried to buy small kiddie pool, posted price $10 charged $16.I asked cashier said i had to go to customer service, even though i just bought it. Customer service wouldnt correct their error because i didnt have my license. What???? Its Kmarts mistake just fix the...
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2.2
Product
Kmart Customer Care
#1089740
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Clerks were very arrogant when quoting their procedure. My husband and I worked in retail for 30 years and NEVER have I had or ever treated a customer like this. Never again! I wil drive out of my way before I spend another dime in a Kmart eslecially in Grass Valley. .
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Anonymous
Anonymous

So, basically, you're being an entitled little brat... congrats!

h.kitchener
h.kitchener

If Kmart's policy is 30 days, then that's what it is. You have no complaint. "You snooze, you lose."

1.0
Product
Kmart Customer Care
I didn't like
  • Lack of customer service ability
#1076748
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Kmart Kmart #7293 713 E Baltimore Pike Clifton Heights, PA 19018 (610) 622-5000 call the store and tell to just close, email Corporate and tell them ENOUGH IS ENOUGH.........this is not the first incident with this store but will be my LAST. DO WHAT IS RIGHT!~ Happy...
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Anonymous
Anonymous

Well, first off, the order can take 2 hours to even reach the store... so that isn't the fault of the store, but the faulty system of the company and their refusal to update b...

Product
Kmart Customer Care
#1074530
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Kmart - Worst store ever

#1100614
1.0
Details
The worst place to buy jewellery, they all change wether silver or gold and they refuse to replace or refund the item and they'll tell you to call the 800 number and they'll tell you to return it but the store won't take it and total waste of time and money
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Kmart Customer Care Review

#895305
3.1
Details
Martina in jewelry is the worst employee I have ever encountered. Im shocked and appalled at her lack of customer service. This woman is in serious need of retraining. With the sheer amount of money my Aunt spends at this location you think Martina would be grateful and a little more helpful.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Kmart Customer Care Review

#861122
1.4
Details
So we come into the store,to return a fan that barely works. David is the guy that was at the service desk. He looked right at us then turned and anounced he could help someone at the service desk.not only should he be pulled from any customer service counter, mabe he should just be let go, so that mabe the company that bought them don't take the rap for poor skills.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I am sorry, but did everyone require immediate surgery pending a life altering situation where you are not aloud to do much but be bed bound and have rotational weekly nurses come in to assist you? I don't think these nurses cared to visit the Kmart store, but where...
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Anonymous
LaughNhard2

30, not 37 ... your fault not Kmart. Everyone has a F excuse. Own your issues and stop blaming others

Anonymous
Anonymous

When you bought the item it had the return by date on the receipt. An exception for you means an exception for all. There are 100 people a day that have a circumstance they th...

1.0
Product
Kmart Customer Care
#1042589
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I was buying a pair of headphones.While leaving the store, the lost prevention worker followed me out the store and said i stole. They checked me but didnt find anything. They said sorry but sorry is not enough.I was so embarrassed and i will be speaking to my lawyer
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Anonymous
WhatATurd2

You sound like an *** and I'm sure you were trying to rip them off. Update the post when you find an attorney who'll take your case. NEVER gonna happen. You're another dra...

1.0
Product
Kmart Customer Care
#1042536
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I placed an order online 25 Apr 2017 from Kmart for in-store pickup. My husband went to the local Kmart store today (26 Apr 2017) to pick up the order, with the printed email order and in-store pick up confirmation. However, the store personnel could not release the...
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2.9
Product
Kmart Customer Care
I didn't like
  • Not able to cancel online order after it was processed
  • Difficulty in getting right number to call customer service
#1039452
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Went to Kmart located at 1998 Bruckner blvd to purchase a fan while on the second floor I encountered a Kmart employee (older Hispanic woman) I asked her where the fans were located at and she said normally in the back but they were not out yet. When I asked her why...
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3.9
Product
Kmart Customer Care
#1024265
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I went to KMART tonight 2/21/17 to return a box of baby diapers one of the many things I purchased for my great granddaughter. The lady looked at me funny when I walked to the counter. I explained that I wanted to exchange NB diapers for a box of 1's she said go get...
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Anonymous
LaughNhard2

Sounds like Great Grandma was confused

4.0
Product
Kmart Customer Care
#1011958
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He told me Kmart will not take care of the damage. He said they do not take care of any liability issues. He also told me K-mart does not own the shopping carts, they are rented from another company. I’m sure Kmart employees gather the carts up at the end of the day...
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Anonymous
WowAnotherDumbazzHere2

WTF a bent? if a rock hits your car driving down the road do you blame Jesus? Start taking a bus

Anonymous
Anonymous

Why is kmart negligent? How can you prove it is kmart's fault that your car was damaged? Some *** of a person could have pushed that cart into your car just because or just le...

Product
Kmart Customer Care
#1008864
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Kmart return policy. It is beyond horrible. It's a joke really. I watched a man 4days after Christmas try to return a gift he bought for his wife. He had did all his shopping in nov. so by time Christmas came it was over 30days. They would do nothing for him. Not even...
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Anonymous
YOUfool0

30 days not whenever you feel like it. And mind your own business and stop listening to others conversations.

Anonymous
Anonymous

It is YOUR responsibility to know the return policy, not the store's responsibility to cave in and cater to you. And when you order for store pick up, guess what, there is a ...

Product
Kmart Customer Care
#989531
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