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3.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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I ordered from Kmart.com from the telephone, since I did not have access to a computer at the moment. The item I ordered was $134.99 for a 420 Piece Mechanics tool set.

The representative Tyler, then proceeded to order it from Sears.com where it is $229.99 Without telling me!!! Almost $100 difference!! I did not notice until i got back to my computer. I called back and asked to speak to a manager.

The person said I could not speak to a manager, they can change the price after the order, when charging your CC, because they are must be updating the price. I had the option to cancel the order, or accept it. TO THIS DAY, 4 DAYS LATER IT IS THE SAME PRICE! I did not even order from Sears.com, I called the Kmart.com number!

They wont even honor the Sears.com price guarantee, nor the Sears.com Price Match! I called back yet again, and the only option they gave me was to not accept the order!

Review about: Craftsman Tool Kit.

Reason of review: Order processing issue.

Monetary Loss: $95.

Preferred solution: Price reduction.

I didn't like: Your customer service, Customer service and their value for customers, Website, Didnt respect the prices.

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