Not resolved

Here we go again another issue with another million dollar company trying to rip consumers off!

With this email I'm sending is because my husband and I went to Kmart and was kind of screwed out of the surprise points. I contacted Kmart cares via Twitter and you'll see the response below. Not sure how y'all do the shop your way coupons etc. But I don't think that it was right of what happened. My shop your way is the email this is coming from

I have problem about our local Kmart in Hagerstown, MD. We went there today purchased some thing that was over $20.00 I have the surprise points $10 off $20 spent and the cashier didn't take the surprise points but instead used my coupons???? I'm not sure exactly why she didn't ask about the surprise points to begin with just asked if I had my card???? Yes she got the lady from customer service desk who was rude and said they take the shop your way after coupons i said "We were only asked if we had the card nothing else was said to us from the cashier"

Response  from Kmart Cares Via Twitter:

Hi, Veronica. We appreciate you reaching out. Were you able to bring this to the associates attention before she completed your transaction?

My Response to them:

 Yes she got the lady from customer service desk who was rude and said they take the shop your way after coupons i said "We were only asked if we had the card nothing else was said to us from the cashier"

Kmart Cares final response via twitter:

Thanks, Veronica. We do understand your frustration and regret the inconvenience. For more information regarding Shop Your Way, please reach out to our team at 800-991-8708 or email via

Now they're saying they wont work with me on fixing the issue that THEIR COMPANY DID!

Attaching a screen shot of the shop your way surprise points mentioned and where it states ABSOLUTELY NOTHING ABOUT IT HAVING TO BE SPECIFIC ITEMS OR NOT GROCERY ITEMS ETC. I refuse to TIP TOE AROUND COMPANIES WHO WANT TO DO THE LITTLE PEOPLE WRONG

Review #828007 is a subjective opinion of a user.

Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

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