Was at kmart on 26th street in erie pa. Worst customer service i have ever seen.
I am a 38 year old father of 7. My son got a pair of school pants as a gift they where to small so i wanted to just get a bigger size. There was 3 people in front of me. It took 45 min till i was up.
Lets start with the lady behind the desk started to talk to another employee that was comming in to work, hello im the customer. So i tell the lady i just need to get a bigger pair she tells me i have to return and get a gift card for a lower price of the pants.. What!!! Then she proceeds to tell me that they are not there pants.
Ok the tag on them say k.mart.com. not only that we are standing about 20 feet from the kids department with the pants in plain site. So in short you have lost another customer who will take there money to another store.
If this is your idea of customer service i truly hope you close your doors in erie so we can get a department store that cares if there customers are happy. Hope karen my cashier learns how to treat people.
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