On Tuesday, June 29, 2010, I went to Kmart to return a Wii game. The cashier gave me the money, I folded the money, right then and there and put it in my wallet. I went to the electronics section, to purchase something else, when I go to pay, I take out the money the cashier gave me and noticed that I had $36 opposed to $56 that I was supposed to get. I tell the cashier and she tells me to go back to customer service, they should take out the cash register and count it to see if the cashier is over the $20. I go back, the cashier says "no i gave you $46" i say "no you gave me $36 and it is supposed to be $56". Finally I am there waiting for about 20 minutes and finally another cashier comes and says that the manager cannot count it and I say why not? they tell me i have to wait for the next day, and i ask for the manager and they told me that she could not come right. They took my information and told me they would call me in the morning after counting the money.
I call them the next morning and speak to someone else, she tells me "you're right, she is $20 over, let me re-count it" then she says "no im sorry she is only 3 cents short", I tell her, "that cannot be I know what I am telling you. I did not even walk out the store, took the money put it in my wallet rite in front of the cash register and noticed it was gone when I went to purchase something else in the electronics." So she says that they are going to check the cameras to see what happened and call me back. She calls me back and says "we checked the cameras, she gave you the right amount of change and you walked away with the change in your hand" I told her "no that is incorrect because i put the money in my wallet at the register". I told her to give information for a national manager or regional manager that I can speak to because it is ridiculous, i just want my money. she gives me an email and I call a 1800 number.
I spoke to the representative, and she said that if the manager does not call me within 48 hours to call back and they will put me in touch with a district manager. That was at 2:30pm on Wednesday, June 30, 2010, if they do not call me by Friday before 2:30pm I will be calling back and writing emails/letters to EVERYONE at the kmart corporate headquarters.
It's not only about the money but the principal of the situation.
If anyone else has any suggestions, email me at firstname.lastname@example.org. I will update this when I get more information.
Product or Service Mentioned: Kmart Manager.