I bought an extended warranty from K-Mart for a $30 hair dryer in June 2009.I spent 3 hours being rerouted and calling 10-15 times.
Time is money. I could have made $30 in 3 hours. "Thank you for continuing to hold. Your call is important to us" If it's that important maybe you should have had more than 1 operator for the thousands of calls coming in!
No wonder K-Mart went under and was bought by Sears. It just seems like a scam.
My purchase price was increased by 12%.That's better than the stock market!