Leslie, Missouri
Not resolved

Update by user Apr 19, 2016

I am updating my review of KMART.COM.I received the item I did not get in my first shipment so I no longer have a dispute with them regarding merchandise or refunds.

I now have what I paid for. I still advise consumers not to do business with any company Sears Holdings owns. Their websites are a consumer run around. They do not offer a simple way to find customer service phone numbers or email contacts.

If you manage to find the customer service phone number you will be contacting agents in another country. These agents barely speak or understand English your problems will not get fixed by them. Do not contact the corporate office because they will just connect you to the foreign agents. Sears Holdings will take your money and not give you any easy way to get your problems fixed.

I will never make another purchase with their companies again. It is not worth the hassle or the headache. The problem will not be fixed until Sears Holdings gives better customer service! A purchase from their companies should not turn into a consumer nightmare!

Sears and Kmart are names people trust. It appears these companies no longer stand for the reputation they once had.

So until they fix their problems I still say Consumer BEWARE shopping any company Sears Holdings owns!!!!I learned my lesson the hard way and it was not worth it.

Update by user Apr 16, 2016

Any consumer ripped off by any Sears Holdings companies Sears, Kmart, KMART.COM, SEARS.COM, or any other company they own unite!I have started a facebook page for any consumer who has been ripped off by these companies.

Like the page and add your own story. Warn the 1000's of consumers getting hurt by these companies. Let Sears Holdings CEO Edward Lampert know how he lost your business. Tell the world about their bad customer service in who knows where that is obviously not in the USA.

Let people know how much of a runaround their websites are that give no clear phone or email contacts. Let consumers know it does no good to contact the corporate office. Edward Lampert's CEO compensation Is $4,300,585.00 how much do you make? Can you afford what you are getting ripped off for?

Let this guy know what you think as the consumer being ripped off.Go to www.facebook.com/KMARTripoff like the page and add your voice!

Original review posted by user Apr 14, 2016

Consumer beware!I ordered 2 hearing amplifiers from Kmart.com online.

I was sent an email that my items shipped with a ups tracking number. Kmart charged my credit card for the items. One week went by with no tracking info on the ups website because the items never got into their system. They never got shipped!

Called Kmart you get customer service in who knows where and they do not speak English! Was told they were out of stock on the items at the Mableton, GA store 3996 but the items would ship 4/11/16. Ordered items 4/3/16 got charged and received order shipped email 4/4/16. Order was received 4/14/16.

I ordered and paid for 2 hearing amplifiers. I received only 1. For get calling Kmart because you get people who do not speak English and they will tell you they are going to investigate it. Do not call corporate headquarters in Illinois because they will transfer you to another country to talk to the people who do not speak English.

I will never buy from Kmart again. I am adding the proof in photos and I hope it uploads.

Do not order from Kmart this experience has cost me $19.99 plus tax!Consumer beware!!!

Review about: Msa30X Sound Amplifier.

I didn't like: Bad customer service, Did not recieve product, Poor customer service.

Review #829852 is a subjective opinion of a user.

Product or Service Quality
Ease of Use
Customer service
PRODUCT OR SERVICE Kmart Shipping Service
Reason of Review / Monetary Loss Bad Service, Did not recieve product / $21
Preferred solution Deliver product or service ordered

Had an Experience with Kmart?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

LOWES CREDIT CARD BANK Lowes "If you have a Lowes Credit Card the bank that they use is GE Capital Retail Bank according to the "Employee" on a Rip-Off Report Rebuttal Report Number 1140625. This..." Read more Kmart - Review about Altra Cart from Pittsburgh, Pennsylvania Kmart "The picture on the box is very deceiving. Makes the cart looks much bigger. On sale for 15.99. Reg 49.99. You kidding me? My 86 year old other bought two...." Read more Kmart Cashier Review from Hagerstown, Maryland Kmart "Here we go again another issue with another million dollar company trying to rip consumers off! With this email I'm sending is because my husband and I went to Kmart and..." Read more Dollar General Corporation - So aggravated!!!!!! Dollar General Corporation "...The carts are piled with boxes higher than the shelves and you can't get to anything behind it because they are to dang heavy to move to get to what..." Read more Jawbone up 3 easily broken band- ZERO customer service to fix Jawbone "I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more Gallagher Bassett - GALLAGHER BARRETT INSURANCE "WICKED WITCH" Gallagher Bassett "Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie..." Read more 1StopBedrooms - No Communication, Inaccurate Shipping Estimates, Unreasonable Delivery Methods 1StopBedrooms "I ordered a sectional sofa from 1Stopbedroom on 2-20-2017. Almost immediately, I received a confirmation email for my order, stating it would be delivered in 4-6 weeks. Just as immediately,..." Read more Aliexpress - Projector not matching the specification - fraud by Ali express Aliexpress "HI, i purchased one wifi projector from Ali express, later i received the projector without wifi and when i complained they said either i need to return the same back..." Read more