Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Update by user Apr 15, 2017

After numerous complaints from other customers, K-mart has placed a new bench by the door.....issue is resolved at this time. Thank you K-mart!

Update by user Apr 15, 2017

After numerous complaints from other customers, K-mart has placed a new bench by the door.....issue is resolved at this time. Thank you K-mart!

Update by user Jan 24, 2017

As of today January 24, 2017 the management has once again removed the bench. The Clearwater Florida Kmart has no respect for their customers.

Update by user Jan 22, 2017

The bench has been put back as of January 1, 2017. Thank you Kmart for pointing out to the manager of the Clearwater Florida store the importance of good customer service, hopefully he learned something and will treat his customers with more respect in the future. Thank you Kmart!

Update by user Dec 29, 2016

As of today December 29, 2016 there is still no seating of any kind for the elderly or handicapped to use at the Kmart store in Clearwater Florida.

Update by user Dec 27, 2016

As of today December 27, 2016 there is still no seating of any kind for the elderly or handicapped to use at the Kmart store in Clearwater Florida.

Update by user Dec 24, 2016

I sent a message to Kmart via Facebook yesterday and they are discussing the issue with the store management.

Original review posted by user Dec 23, 2016

My 80 year old mother shops at the Kmart store in Clearwater Florida on a regular basis. For years the store provided a sitting bench near the door.

Just recently the bench was removed. My mother shopped at this store yesterday 12/23/16. When she called me to pick her up, she had to stand waiting for me for about 15 minutes. My mother like many other seniors need to have a spot to sit and rest sometimes times whether it's waiting for a taxi, a ride or just to rest a few minutes.

I asked the manager why they removed the bench, his response was, quote: "I made the managerial decision to remove the bench, things change and people have to change with it". I found his response to be disrespectful & arrogant. Walmart, Walgreens, etc provide a sitting area for customers. Kmart's action in removing the bench is discriminating against elderly & handicapped shoppers.

I asked the manager if he could put the bench back, he said no and walked away. Kmart is not doing well as it is from what I hear & to treat customers like this is just unacceptable.

Product or Service Mentioned: Kmart Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I liked: Location, Products.

I didn't like: Disrespect of the elderly and handicapped, Management, Management attitude.

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Fullerton, California, United States #1262820

So since you directed a comment to Zack2001 who in another post admitted to being 15 can I come to the conclusion that you like to meet and talk to `15 year old boys online just like you came to the conclusion that I work for Kmart which is a lie. I am surprised your mother made it to eighty and you did not kill her in anger.

It is quite clear she cannot walk for long periods of time because you beat her. Just like you can lie and say we all work for Kmart I can also lie and say that your mother cannot stand for long because of an injury caused by you, and that you like chatting with 15 year old boys online because you are sick. But unlike you I don't ASSume things.

Grow up. If you are the age you act your mother must have been 74 when she had you since you act like you are six years old.

Dunedin, Florida, United States #1262424

Obviously the negative comments posted to this review are those of the Kmart management team. Just proves how poor Kmarts customer service had become. No problem though, Walmart is right down the street and they have no problem with customer service, in fact they go out of their way to assist their customers, especially the elderly and handicapped.

Brenham, Texas, United States #1261611

And what makes ur mother so freaking special? I really hate that people think they should get special treatment just because they are ***ing senior citizens.

I personally will not cater to anybody, u have a problem with that, then shop somewhere else. And by the way, they are not required to proved benches or scooter or anything of that nature according to the ADA.

to Anonymous Ontario, Canada #1262302

Whoever wrote this never suggested that their mother is "special", they simply are stating that the bench should be put back so people like her mother can sit after shopping. Yeah the are not required to provide benches but she simply suggested they return it and the manager brushed her off.

to Zack Fullerton, California, United States #1262304

I am sure the manager brushed her off was because instead of coming up to her in a nice calm manner and discussing it like a civilized adult she immediately started complaining which is why the manager was arrogant, what she "forgot" to mention was she was rude herself. But we will never have her admit to that will we.

I bet if she came up in a more positive way the manager would not be so arrogant and rude and would not have brushed her off. Also if the mother cannot shop alone she should not be shopping alone.

If the daugher loved her mother she would have picked her up or been in the store with her and not made her wait 15 minutes. I don't see the issue and why the person is angry clearly the OP does not love her mother.

to Zack Dunedin, Florida, United States #1262422

Thank you Zack.....and if MakeMyDay read the complaint it was I who approached the manager, not my mother. As far as Mr. MakeMyDay, the Clint Eastwood Wanna Be, wait until he is 80 years old, if he makes it that long with his angry miserable attitude.

to Anonymous Ontario, Canada #1262303

Oh and PS one day your day will come, it may not be that long or it may be 60 years but one day you yourself will be 80. Then you will realize it is not abut "special treatment" but about comfort and other things.

to Anonymous Dunedin, Florida, United States #1262419

Zack, you are a very angry man, you need help!

to Anonymous Dunedin, Florida, United States #1262420

Sorry Zack, I was referring to the ignorant hateful comment from MakeMyDay2106 not you. What is this guy, a Clint Eastwood Wanna Be?

LOL! Sorry Zack!

to Anonymous #1276432

She is elder than you you should respect them. Besides they need help when they get older.

Well they need a place to sit because they can't walk, and Ada is a bad manager and should put the bench back because if it was his mother he would be real angry. Also it is winter so it is snowing and cold so the mother would have to wait outside.

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