Contact Information

Kmart Phone Numbers

Toll-Free Number:

  • (866) 562-7848

Customer Support:

  • (888) 881-7534

Home Services & Repairs:

  • (800) 469-4663

Installation:

  • (800) 326-8738

Kmart Phramacy:

  • (800) 416-7565
  • (800) 822-8345

Online Experience:

  • (888) 331-4568

Parts & Part Orders:

  • (800) 366-7278

Returns:

  • (866) 562-7848

Shop Your Way:

  • (800) 991-8708
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Summary of Kmart Customer Service Calls

97 TOTAL
CALLS
58% SUCCESSFUL
CONNECTIONS
03:50 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Kmart to Ask about:

Shipping and Delivery Question:

  • “Wrong order”
  • “Delivery address”
  • “Security tag still on clothing that was shipped, I do not have a Kmart within 100 miles to take it to to have it removed”

Product/ Service Question:

  • “Pertaining to the jacket I purchased for Christmas the zipper is broken he loves the jacket a replacement would probably do the same thing he wants to get zipper replaced I think I should be compensated for the cost of repairs”
  • “Trying to buy an item online”
  • “Drug dealer working at kmart”

Return/ Replace Question:

  • “Need help for returns”
  • “Problem with return”

Activation/ Cancellation Question:

  • “Cancel my order”

Refund Question:

  • “Refund”

Employment Question:

  • “My W2”

Cards Question:

  • “Gift card not working”

Request for Information Question:

  • “Rewards question”

Payments and Charges Question:

  • “Freecash coupon value”

Other Question:

  • “Issue with check out”
  • “Warranty on my TV”
  • “Rewards”

Kmart Rating Stats

2.0 out of 5 stars
based on 369 reviews
See all 1028 reviews

Rating trend

About

Kmart Return Policy
The Company want The Client of Kmart to be satisfied with The User's purchase. Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with The Customer's receipt. After the return period, or if the item has been used, the manufacturer's warranty may apply. See The Client's owner's manual for specific product details & proper handling. Shipped returns will deduct applicable shipping charges from The Customer's refund, unless the return is a result of Company's error. Purchases made between November 1st and December 24th have an extended return period through January 31st for non-members and either January 31st or 45 days from date of purchase for members, whichever is longer. Returns must be in the original unopened sealed bag. Returns must be undamaged, unsoiled & free of stains or infestations.
To read more: https://www.kmart.com/en_us/customer-service/Policies/return-policy.html
Kmart Delivery Policy
To read more: https://www.kmart.com/csship/nb-100000000000011
Kmart Terms of Service
These Terms of Use set forth important details about The User's relationship with Kmart, including the rights The User of company services grant to Kmart, restrictions on how The Customer can use this web site, and Company's agreement to resolve disputes via binding arbitration without resort to class action litigation. This website or mobile application (the "Kmart Site") is owned by the Kmart Corporation and managed by Sears Holdings Management Company on its behalf and for the benefit of Kmart and its affiliates and subsidiaries ("Kmart", www.kmart.com or Website). By accessing, signing in, using, registering for, or purchasing merchandise from the Kmart Site The User agree to be bound by these terms of use (collectively, the "Terms"). Kmart reserves the right to modify the Terms at any time without prior notice, and therefore, Website recommend that The User read these Terms carefully each time The Client use the Kmart site. By using, signing in, registering for the Kmart Site, or purchasing merchandise from the Kmart Site, The Customer accept all the provisions of these Terms.
To read more: https://www.kmart.com/csterms/nb-100000000000005
Kmart Privacy Policy
To read more: https://www.kmart.com/csprivacy/nb-100000000000006
Top Kmart Services

Manager, Customer Care, Cashier

Top Kmart Products

Commercial, Coupon, Gas Coupon

Kmart Pros and Cons

Pros: Price, Sales staff, Good location, Cashier was nice, Discounts

Cons: Horrible customer service, Worst customer service for m, Worst customer service for m, Poor customer service, Customer service and contact information is a joke

Summary

Kmart is a wholly owned subsidiary of Sears Holdings Corporation. It is a chain of department stores. The very first Kmart department store was opened in1962 by Sebastian S. Kresge in Garden City, Michigan. Kmart Company is headquartered in Hoffman Estates, Illinois. The company specializes in retail: it sells clothing, footwear, bedding, cosmetics, electronics, furniture items, and different household appliances. There are Kmart stores in the United States, Puerto Rico, the U.S. Virgin Islands and Guam. Kmart became very popular for the "Blue Light Specials" when blue police light showed the customers where the discounts were.

Kmart reviews and complaints

Kmart is ranked 62 out of 482 in Supermarkets and Malls category

Area Served

USA

Payment Methods

PayPalVISAMasterCard

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Kmart Stats

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