Kmart Contact Information

Toll-Free Number:

  • (866) 562-7848

Customer Support:

  • (888) 881-7534
  • (800) 416-7565

Home Services & Repairs:

  • (800) 469-4663

Installation:

  • (800) 326-8738

Online Experience:

  • (888) 331-4568

Parts & Part Orders:

  • (800) 366-7278

Returns:

  • (866) 562-7848

Shop Your Way:

  • (800) 991-8708
  • (847) 286-2500 Headquarters

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Currently you can call only US numbers.

Headquarters Address:

Sears Holding Company Headquarters
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States

Fax:

(248) 463-2514

Social Networks:

Summary of Kmart Customer Service Calls

58 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
03:53 AVG CALL DURATION
18% ISSUES RESOLVED

Customers Contact Kmart to Ask about:

Shipping and Delivery:

  • “Didnt receive an item i purchased on line”
  • “Online ordering, wrong items picked, problems returning items”
  • “I bought a refridgeratot and stove two weeks ago paid for delivery and still do not have items or a date they will be delivered”

Activation/ Cancellation:

  • “Cancel my order”

Refund:

  • “Refund”

Request for Information:

  • “Rewards question”

Payments and Charges:

  • “Freecash coupon value”

Return/ Replace:

  • “Problem with return”

Other:

  • “Received incorrect items”
  • “Defective merchandise”
  • “Store policy to buff floor while customers shop in violation of clean airdusty old buffer is throwing dust and other particles in the air”

Kmart Rating Stats

2.0 out of 5 stars
based on 351 reviews
See all 992 reviews reviews

Rating stats

  1. 149 reviews
  2. 94 reviews
  3. 58 reviews
  4. 32 reviews
  5. 18 reviews

Rating trend

About Kmart

Top 5 Likes about Kmart

Price, Sales staff, Good location, Cashier was nice, Products

Top 5 Dislikes about Kmart

Bad customer service, Poor customer service, Worst customer service for m, Website, Service

Summary

Kmart is a wholly owned subsidiary of Sears Holdings Corporation. It is a chain of department stores. The very first Kmart department store was opened in1962 by Sebastian S. Kresge in Garden City, Michigan. Kmart Company is headquartered in Hoffman Estates, Illinois. The company specializes in retail: it sells clothing, footwear, bedding, cosmetics, electronics, furniture items, and different household appliances. There are Kmart stores in the United States, Puerto Rico, the U.S. Virgin Islands and Guam. Kmart became very popular for the "Blue Light Specials" when blue police light showed the customers where the discounts were.

Kmart reviews and complaints

Kmart is ranked 55 out of 472 in Supermarkets and Malls category

Area Served

USA

Payment Methods

PayPalVISAMasterCard

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Kmart Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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