Not resolved
1.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Warranty
Website
2 comments

I ordered a pair of shoes online from KMart.Received the shoes but didn't like how they fit.

I wanted to return them and on my shipping receipt I read that I would be charged a restocking fee if I return them. I was shocked so I called the phone number and it was Shoes.com who answered. I told the customer representative that I wanted to return the shoes and she said fine but I will be charged a $7.95 restocking fee. I told her I will not pay it because I ordered them through KMart.

She told me that Kmart gets the shoes through them b/c they are a 3rd party for Kmart. Nowhere on Kmart website did it say they go through a 3rd party and I would be charged a restocking fee. If it had I would never have ordered them. So the customer rep said she would wave the fee.

When I received my credit card statement instead of the $52.95 I payed being credited they only credited me $46.00. I spoke to Shoes.com and asked why I wasn't given my whole refund and I was told they did credit me $52.95 but Sears/Kmart must have charged me a $6.95 restocking fee. When I called sears (3 times) I was told I would be contacted by someone and have it straightened out. All I received was an email telling me I was being charged a $6.95 restocking fee.

Well duh, I already knew that. So I called again and I was assured I would be contacted by email in 72 hours from the department that takes care of it. Well it's been 5 days and haven't gotten a thing. Why in the heck is Sears/Kmart charging me a $6.95 restocking fee?

They didn't restock them. I returned them to Shoes.com. And please what the heck is a restocking fee? That's the most ridiculous gimmick.

I won't give up on my $6.95 though. That's my money. No wonder Sears/Kmart is in trouble and has to close stores.

I won't be ordering from them again.Actually if I don't get satisfaction and get MY money I will never shop there again.

Review about: Shoes.

Reason of review: Return, Exchange or Cancellation Policy.

Had an Experience with Kmart?

Write a review

Comments

Terms of Service
Post Comment
Cancel
h.kitchener
#1398628

Dispute the original charge. If nothing else, Sears will be hit with a (usually)$25 "dispute" fee charged by your card company to the seller. And, of course stop shopping at KMart or any other store connected with Sears---which may be difficult in the near future given the financial mess Sears Holdings is in.

Anonymous
to h.kitchener #1398743

That's a great idea.I will try that.

Had no idea they get charged a dispute fee.I still haven't gotten any responses back from Sears/Kmart.

You May Also Like