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So I bought an item off the Kmart site beginning of Dec, missing several pieces. Contact Seller, didn't know it but was a marketplace item!

big mistake buying this way!!! he said he would send parts, only got a few, not all. Tried to contact again but no answers AT ALL, messages keep coming back undeliverable too. I even loaded this heavy item & drove it to Kmart for a refund & got no help there either.

Supposed Mgr took my info said she'd make a few calls & let me know....well a month later what do ya know...NOT a peep!!!

I'm so mad, I will never buy from Kmart again!!! I work hard for my $ & I don't like being treated this way.

Reason of review: Damaged or defective.

Monetary Loss: $140.

Preferred solution: Let the company propose a solution.

Kmart Pros: Prices, Discounts.

Kmart Cons: Customer service, Damaged, Missing items.

Location: 20777 Bear Valley Rd, Apple Valley, CA 92308, USA

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Guest

The return policy doesnโ€™t start until you pick it up from layaway. Who ever told you that the policy starts while itโ€™s on layaway has no clue what they are talking about

Guest
reply icon Replying to comment of Guest-1432124

Poster said they bought it off the site. Where does it say lay-away?

Guest

do not but any appliances from kmart. they tend to break down with I 30 days.

after 30 days, that also include if it been sitting in layaway the 30day,return policy is ticking too. only recourse if you purchase an replacement plan.

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