2.6
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Staff
Value for money
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3 comments

Sunday 1/13/17 my wife and I went into the K-mart on Lee Rd, inDes Plaines.IL to shop.

We puchased ski pants and Round Sofa seat for toalet, and other stuff. After making a purchase I check pants at home and looks fine. But I was wrong, because when I went to ski last weekend I realised that my pants do not fit well. Also there is problem with seat for toalet ....

So we decided to return them back, today and get at least store credit, because items were in condition as thay were when we purchase them But surprise ... copmany change policy, no return after 30 days no store cradit. So what is the point to go and shop in local Kmart store, when thay have zero understandung for customers. Kmarrt thanks for spending 40$ fot noting in your store.

It will not happen again.

I understand no return for 30 days if customer do not like something, but if there are issues ...you don't care of coures ...

Review about: Pants.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $40.

Preferred solution: Full refund.

I liked: Cean store.

I didn't like: Return policy and customer service.

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Anonymous
#1360244

30 means 30. You should have taken the 40.00 and invested in a spelling class

Anonymous
Milwaukee, Wisconsin, United States #1298959

30 days is 30 days is 30 days. Doesn't matter if you're the president or a kid, 30 day policy still stands, and it's not a recent change, it went from 90 to 30 days 2 years ago, and is stated on your receipt, on signs, and a few other places.

offconsumerpissed
#1288824

These policies are in place to stop people from using stuff and/or just returning them whenever they seem fit.You could have tried on the pants at the store in any time in the span of a month and returned them no problem.

And who the heck would want a returned product from your disgusting toilet?Get real.

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