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Ok I paid for and ordered items online thru PayPal, for these items I did get a confirmation of order was received via email, well 1 hour...2 hours.....have passed and still no pick up validation via email. How long does it take for an associate to secure these items...
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Anonymous
Anonymous

Well, first off, the order can take 2 hours to even reach the store... so that isn't the fault of the store, but the faulty system of the company and their refusal to update b...

#1074530
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Ordered a fridge through what I thought was SEARS but somehow ended up through KMART. Anyway, The delivery showed up in a PENSKE rental truck an hour late. I told the installers that they fridge had to come through the back door. He wanted to look around and argue...
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Anonymous
SMH2

Next time pick the chit up yourself and drag it through the back door if you have all the answers

Anonymous
Anonymous

Well, Kmart and Sears are one company... and they outsource their appliance delivery to the lowest bidder. Seems like they got a very low bid on this one... I would have ref...

1.7
I didn't like
  • Delivery personnel
  • Customer service
  • Damaged goods due to delivery men
#1072451
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Horrible Customer service. Every Store in Florida is doing what they can to help us either get our money back on items we ordered prior to the Hurricane, or at least giving credit. Your Kmart store is closed and I did not have internet because of the hurricane to be...
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#1102992
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Kmart - Upset customer

Kmart
#1114805
3.3
Details
10-13-2017 Took 2 pair of pants that I brought and they were to long wanted to exchange them for the same pants but in short length the tags still on them was told if no receipt I could not exchange them Well ok Kmart been shopping at your stores for over 30 years but never again !!!!!!!!!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Kmart - Horrible customer service

Kmart
#1117187
1.9
Details
Store refuses to refund money for necklaces that i have had for a year and all the gold has come off sad when you pay this much money and a company won't stand behind what they sell.Oh well doing no more buisiness with K-Mart if you wont stand behind what you sell
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Kmart - Worst store ever

Kmart
#1100614
1.0
Details
The worst place to buy jewellery, they all change wether silver or gold and they refuse to replace or refund the item and they'll tell you to call the 800 number and they'll tell you to return it but the store won't take it and total waste of time and money
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Do not buy warranty from kmart

Kmart
#1071921
1.0
Details
They rip you off collect everyones money for the warranty and does nothing about your issue. Go through walmart they take better care of there customers
Comment
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
I collect gold and sterling and in 2016 I purchased 3 10k gold bracelets from the Kmart store in Rapid City, SD. Come to find out they are completely fake and not solid gold. I don't care about a return. I just want them to stop selling fake gold! When I contacted the...
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I didn't like
  • Purchasing fake gold at jewelry counter
#1115772
Reply to reviews
Kmart - Christmas Decoration Review
Kmart - Christmas Decoration Review
Kmart - Christmas Decoration Review
Bought a Christmas yard decoration on 12-21. Never opened because it didnt match my deer. Tried to return & was told they couldn't return any christmas stuff the day after Christmas even if unopened & within 30 days! So f****ed up! I just want my $ back. Customer...
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Anonymous
Anonymous

So you're a retard? No store returns holiday items after the holiday is passed! NONE! The policy is clearly posted at the service desk, on the website, and (gasp!) your rec...

Anonymous
MakeMyDay2016

Also if it makes you feel better to call me a troll because of issues with your parents go ahead, do whatever makes you feel better. I am going to be the bigger person here a...

1.5
#985927
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I purchased a stove and fridge from kmart, it was all fine delivery went smooth.. or so I though the guys leave and I see a dent in my fridge not too big just very noticeable I call and get a new one. That's where it gets rude guy comes to take the fridge away his...
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3.2
I liked
  • Good location
I didn't like
  • Worst customer service for m
#1075832
Reply to reviews
I bought a pool online layaway paid it off I had forgotten about it because after paying for it my house got sold out from under me. I received a letter asking if i still wanted the pool well i have nowhere to put it up I'm homeless so I tried to return it but it...
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Anonymous
LaughNhard 2

You lost your house cause you didn't pay your mortgage. You had no business buying a pool! Try paying your bills first

Freki
Freki

Honestly, therenisnt some sort of case by case thing for returns. Your situation sucks, but in the end it is still your responsibility to do the return in a timely manner. T...

3.2
Product
#1080447
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I placed an order online 25 Apr 2017 from Kmart for in-store pickup. My husband went to the local Kmart store today (26 Apr 2017) to pick up the order, with the printed email order and in-store pick up confirmation. However, the store personnel could not release the...
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2.9
I didn't like
  • Not able to cancel online order after it was processed
  • Difficulty in getting right number to call customer service
#1039452
Reply to reviews
Tried to buy small kiddie pool, posted price $10 charged $16. I asked cashier said i had to go to customer service, even though i just bought it. Customer service wouldnt correct their error because i didnt have my license. What???? Its Kmarts mistake just fix the...
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2.2
#1089740
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Contact Kmart

Mailing Address:
Sears Holding Company headquarters
3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(866) 562-7848
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Kmart Products and Services

Local store purchase Under $40.00 - 37 days afterwards tried to do a return. (Slacks/Blouse) (30 Day Policy) Explained i required immediate hospitalization/ surgery which rendered me incapable of going to the store prior to the 30 days expiration. (Offered Proof of...
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Anonymous
LaughNhard2

30, not 37 ... your fault not Kmart. Everyone has a F excuse. Own your issues and stop blaming others

Anonymous
Anonymous

When you bought the item it had the return by date on the receipt. An exception for you means an exception for all. There are 100 people a day that have a circumstance they th...

1.0
#1042589
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