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2.1 Based on 221 reviews
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  • Customers like
    • Price 9
    • Sales staff 5
    • Cashier was nice 4
  • Customers don't like
    • Worst customer service 15
    • Customer service 15
    • Poor customer service 9

*** PEOPLE WORKING AT KMART SPECIALLY THEIR CUSTOMER SERVICE WORKING OUTSIDE U.S.! 3 ISSUES WITH MY ORDER, FIRST THEY SENT ME AN INCORRECT ITEM, SECOND I AM MISSING AN ORDER BUT I RECEIVED AN EMAIL THAT ALL ITEMS HAVE BEEN DELIVERED AND THIRD, A DEFECTIVE ITEM! I HAD TO SPEAK TO 5 PEOPLE FROM CUSTOMER SERVICE TO FOLLOW UP AND STILL NOT SURE IF THEY WILL FINALLY BE ABLE TO MAKE IT RIGHT! WHAT A HORRIBLE CUSTOMER SERVICE AND PEOPLE WORKING THERE... Read more

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Every time I go to K mart I have been treated rudely by the employees.they are so slow at the cash register.it takes about 35 minutes to check out.I honestly feel they need new management.the prices are too high.the only pro is they carry variety of things like more selection.I wish a boss from the mainland would fire the employees that lack friendliness and are disrespectful. Read more

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  • From mobile
  • Mar 30
  • #820249

Terrible service in layaway dept

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The cashier who serviced me was completely unfriendly and indifferent. From the moment i approached her register it appeared as if she had something personal against me, like she simply didn't like the way i looked. I called her out on it and she claimed that she was tired. However, i would say her actions had more to do with a profoundly indifferent and dismissive attitude than fatigue. I kept trying to be pleasant inspite of her attitude but... Read more

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I got to witness the worst customer service ever @4023 Noland Rd. Independence, Mo on 3/28/16. This elerly women was trying to exchange a pair of pants someone bought her husband for a gift. The girl at the custmer service desk argued with her for 20 minutes about the return policy. The women didn't want a refund she just wanted a even exchange. I couldn't believe how disrespectful this employee was to this customer. Another employee came from... Read more

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So I bought a car battery a few weeks ago. I was told by someone that the battery is defective, I do not have my receipt but purchased with debit card and I'm returning it within the 30 day policy . First of all the customer service reps at this store need to be fired and go back to school they are very rude and if that's the case people should be trained to tell the customer what the return policy is ! I cannot believe that my debit card... Read more

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I went shopping today at the kmart in boca raton left the store very upset. Shop around found some stuff i wanted to put om layway. First couldnt find the layway desk. Then know one thier to do it. Talk to a lady she called for asst. Know one came then she called the front desk said they would send a manager know one came. So i put the stuff back and left the store. Really upset. Read more

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kmart pharmacy norfolk, va n. military hwy. 20 mar 2016 closed early 7minutes early denying me my wifes much needed meds. pharmacist should take her job more seriously. Highly unprofessional. SLACKERS! ........................................................................... wife out of two meds. they were called in and filled. came in to pick them up and they closed out the register seven minutes before closing so the tech said, "sorry,... Read more

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Store #3043 is messy, with merchandise strewn over isles and off shelves. Frequently I have been told that an item is in stock when calling ahead, only to find out that while the item may show up in stock on their inventory, it does not exist on the shelf, except for an empty spot. Many items are on shelves in their department without any pricing, and other items on the shelf have price stickers on them, but have no bar code. This alone would... Read more

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The Kmart on 980 brevard rd in Asheville nc has the nastiest little Caesars pizza restaurant ever. I don't know how the state lets it stay open. The employees don't clean and the food tastes terrible. It's supposed to be hot n ready but you get there and have to wait 15-20 mins. Shut it down or fix it Read more

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