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Went to Kmart located at 1998 Bruckner blvd to purchase a fan while on the second floor I encountered a Kmart employee (older Hispanic woman) I asked her where the fans were located at and she said normally in the back but they were not out yet. When I asked her why...
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MakeMyDay2O16

MakeMyDay2O16 Ask a stup*d question, get a stup*d answer. She has no control over when they put out the fans so why take your anger out on her? Would you like it if some took their anger o...

3.9
#1024265
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I purchased jeans approximately 2-3 weeks ago. The person I purchased them for was hopspilalized and just now got to try them on. They do not fit. The sales receipt cannot be found, however, I took them back with all tags on under the assumption I would get store...
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MakeMyDay2016

MakeMyDay2016 What is disgraceful is "adults" not holding themselves responsible for their actions. Who was careless and lost the receipt?

1.0
I didn't like
  • Worst customer service
  • Disgraceful customer service
#1023280
Reply to reviews
I tried exchanging a coat my som received as a gift for the exact same coat in a bigger size. I was told in the store that I needed a receipt to do anything. When I explained that it was a gift and I didn't have one, I was told to call customer service. When I called I...
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MakeMyDay2016

MakeMyDay2016 If you are old enough to be having children, you are old enough to not mistake being told "no" as rude. I am sure even your son is smarter than you are.

offconsumerpissed

offconsumerpissed "He further stated that he didn't have a cash register and therefore was not able to do anything and he was tired of people calling complaining about not being able to exchang...

1.5
#1014066
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Kmart Commercial Review

#1010426
Kmart seems to be experts at creating tacky, offensive commercials. You need to review your advertising department. I fail to see the relevance of a woman "stuffing her bra" with wash cloths. It's not an explanation I care to give to children! Boycott Kmart until they lest some respect for the families whose houses they invade with disgusting commercials.
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Kmart Gas Coupon Review

#1009498
20 cent per gallon of Bp gas if you spend $50. Spent the fifty bucks got the coupons, and voila BP is marathon now, and they do not take the coupons. There is no BP stations in all of south Florida. Yet they print the coupons, called kmart, shop your way, catalina marketing. They all agree thet is the oter guy's fault, whomever that guy may be, smells of corporate scam
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Kmart Website Review

#1006556
2.5
Their website is so bad the should just get out while they can just so far behind or stay open and save money by shutting their website down be a little store like big lots
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Kmart Manager Review

#993294
3.8
So after a short talk to the manager she looked at the receipt and wit possitive attitude just how all associates and us the customers should interact wit eachother solved the issue in no time i took my time to talk *** now i take it to talk about the store positive side as well not just the bad part of the story thanks
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Bad Customer Service. I went to KMART tonight 2/21/17 to return a box of baby diapers one of the many things I purchased for my great granddaughter. The lady looked at me funny when I walked to the counter. I explained that I wanted to exchange NB diapers for a box of...
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4.0
#1011958
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Sunday 1/13/17 my wife and I went into the K-mart on Lee Rd, inDes Plaines. IL to shop. We puchased ski pants and Round Sofa seat for toalet, and other stuff. After making a purchase I check pants at home and looks fine. But I was wrong, because when I went to ski last...
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Anonymous

Freki 30 days is 30 days is 30 days. Doesn't matter if you're the president or a kid, 30 day policy still stands, and it's not a recent change, it went from 90 to 30 days 2 years a...

offconsumerpissed

offconsumerpissed These policies are in place to stop people from using stuff and/or just returning them whenever they seem fit. You could have tried on the pants at the store in any time in th...

2.6
Product
I liked
  • Cean store
I didn't like
  • Return policy and customer service
#1008881
Reply to reviews
Sunday 7/17/16 my wife and I went into the K-mart on Brice Rd. in Reynoldsburg, OH to shop. After making a purchase we were leaving and had just walked out the front door and that’s when we saw a shopping cart against our car. We went to the car and moved the shopping...
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Anonymous

Anonymous Why is kmart negligent? How can you prove it is kmart's fault that your car was damaged? Some *** of a person could have pushed that cart into your car just because or just le...

offconsumerpissed

offconsumerpissed Maybe it's true that a cart hit your car (perhaps by you pushing the cart into your car in hopes of getting money from K-Mart,) but nothing else is adding up. If you are walki...

I bought similac formula and tried using a $15 off coupon towards it and they refused to take the coupon. When i messaged them they told me they could send me a 5% off coupon... i had already bought the formula at full price and now they want to give me just 5% off my...
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Anonymous

Anonymous On and their excuse for not taking the coupon was that the coupon was expired. It only expired a day ago. I mean if it was a week ago that the coupon expired, or a month ago...

1.0
#1006097
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I bought my daughter a nail spa for Christmas bought it on Christmas Eve. She just opened it yesterday and the *** thing doesn't work I try to return it today and the sales associate says oh it's past 30 days there nothing I can do. Nothing I said to her that is the...
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Anonymous

Anonymous I'm sorry to hear that. What state was this store in that you bought it from? I had to dig a nail spa out for a customer on Xmas eve I'm a former employee. Kmart treats the cu...

offconsumerpissed

offconsumerpissed If you call "Cry-Cry-1" you can surely get a whambulance sent.

I ordered online for local pickup. Waited over 20 minutes for someone to help me at the customer service desk. I saw two other store associates walk by, both saw me waiting there but ignored me and kept on walking. Finally when someone showed up, I asked to pick up my...
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Anonymous

Anonymous It should take about 2-4 hours for an online to process, pick, and pack an order. Considering how short staffed kmart is, there are online orders that don't get picked until t...

Anonymous

Freki If you would read your emails, you would have read that you need to wait until you get an email saying it's ready for pickup. You get an email confirming your order that will...

#1001091
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Contact Kmart

Headquarters Address:
Sears Holding Company headquarters
3333 Beverly Road
Hoffman Estates, IL 60179
Phone:
(866) 562-7848
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Top Rated Products Manufactured by Kmart

I have never been impressed with KMart's service, prices or products. The only benefit of shopping there is that it is never crowded because most people on Maui don't shop there due to the poor service, bad quality products and high prices. The only reason I have...
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Anonymous

Freki Most stores are moving to 30 day return policies, it is your responsibility as a customer to read the *** receipt and know the return policy. No store is obligated to do a re...