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I placed an order online 25 Apr 2017 from Kmart for in-store pickup. My husband went to the local Kmart store today (26 Apr 2017) to pick up the order, with the printed email order and in-store pick up confirmation. However, the store personnel could not release the...
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2.9
I didn't like
  • Not able to cancel online order after it was processed
  • Difficulty in getting right number to call customer service
#1039452
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I tried to return items bought by my daughter that was visiting from OKLAHOMA. She has 3 small children very busy, receipt was discarded with bags in trash. Tried to return 2 items that she purchased, shampoo and conditioner, valued at 5.99@. My intention was to get...
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Youaredumb
Youaredumb

You can only blame your daughter for being irresponsible and lose her receipt. You did not raise her right if you are making excuses for her. Do you really think that your da...

Anonymous
Anonymous

NewsFlash - Nobody cares that your daughter is busy with 3 kids she chose to have and can't keep track of receipts. Such a fuss over $6 worth of hair products ? Grow up !

2.7
Product
I liked
  • Store
I didn't like
  • Customer service
#1036436
Reply to reviews
I was returning merchandise this morning with a receipt that was exactly 30 days. the manager yelled at the employee and refused to refund my money. i called the complaint department and they said there was nothing they could do for me. I will never shop there again....
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Youaredumb
Youaredumb

Oh grow up little girl, just because someone tells you "no" does not mean that they were rude. Just because poor you was told no does not mean they need to get rid of him. I b...

Best Natural Toothpaste Review

#1034912
Kmart never has Best Natural Toothpaste. Every time I go and inquire, they take 30 minutes to search the different kinds of toothpaste. i have inquired more than 7 times if they can order the toothpaste. Kmart buyers if your reading this, Guam is the department store that is making the money for you. Can you please send us this toothpaste because my daughter is allergic to floride.
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Short Review for April 15, 2017, Pc_service

#1034910
I have been inquiring for a toothpaste that does not have floride. So far the sales associate always keeps me busy by pretending that they ordered it. My goodness, why can we be given the same opportunites as the stateside. Please send Guam Kmart the toothpaste without floride. thank u
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Short Review for April 06, 2017, Pc_service

#1030572
I am handicapped, & when i go to k-mart on whalon st in fitchburg they only have 1 electric shopping cart, that has not worked in a while. I enjoy shopping at your store, but i can not ,thank you for your attention
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Kmart Commercial Review

#1010426
Kmart seems to be experts at creating tacky, offensive commercials. You need to review your advertising department. I fail to see the relevance of a woman "stuffing her bra" with wash cloths. It's not an explanation I care to give to children! Boycott Kmart until they lest some respect for the families whose houses they invade with disgusting commercials.
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back in 1990 kmart sold me a new ten speed pre assembled and i took it back the same day with a receipt and they said they dont give refunds on sporting goods. so i was stuck with a bike that had a bad gear changer. so i threw it away. the gear changer replacement cost...
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Product
#1033114
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I would love to talk to someone about these matters that i have with kmart. First of all, they don't never have any sale papers at the door, and then we you ask the associate for 1, they say that, they didn't send them any. So how can you have a store with no sale...
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1.0
#1028770
Reply to reviews
Went to Kmart located at 1998 Bruckner blvd to purchase a fan while on the second floor I encountered a Kmart employee (older Hispanic woman) I asked her where the fans were located at and she said normally in the back but they were not out yet. When I asked her why...
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3.9
#1024265
Reply to reviews
I purchased jeans approximately 2-3 weeks ago. The person I purchased them for was hopspilalized and just now got to try them on. They do not fit. The sales receipt cannot be found, however, I took them back with all tags on under the assumption I would get store...
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Anonymous
Anonymous

I used to work at a Kmart, but I honestly have no "insider information" about how your situation could have went any differently. It does state in their return policy that "RE...

MakeMyDay2016
MakeMyDay2016

What is disgraceful is "adults" not holding themselves responsible for their actions. Who was careless and lost the receipt?

1.0
I didn't like
  • Worst customer service
  • Disgraceful customer service
#1023280
Reply to reviews
I tried exchanging a coat my som received as a gift for the exact same coat in a bigger size. I was told in the store that I needed a receipt to do anything. When I explained that it was a gift and I didn't have one, I was told to call customer service. When I called I...
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MakeMyDay2016
MakeMyDay2016

If you are old enough to be having children, you are old enough to not mistake being told "no" as rude. I am sure even your son is smarter than you are.

offconsumerpissed
offconsumerpissed

"He further stated that he didn't have a cash register and therefore was not able to do anything and he was tired of people calling complaining about not being able to exchang...

1.5
#1014066
Reply to reviews
Bad Customer Service. I went to KMART tonight 2/21/17 to return a box of baby diapers one of the many things I purchased for my great granddaughter. The lady looked at me funny when I walked to the counter. I explained that I wanted to exchange NB diapers for a box of...
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4.0
#1011958
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Sunday 1/13/17 my wife and I went into the K-mart on Lee Rd, inDes Plaines. IL to shop. We puchased ski pants and Round Sofa seat for toalet, and other stuff. After making a purchase I check pants at home and looks fine. But I was wrong, because when I went to ski last...
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Anonymous
Freki

30 days is 30 days is 30 days. Doesn't matter if you're the president or a kid, 30 day policy still stands, and it's not a recent change, it went from 90 to 30 days 2 years a...

offconsumerpissed
offconsumerpissed

These policies are in place to stop people from using stuff and/or just returning them whenever they seem fit. You could have tried on the pants at the store in any time in th...

2.6
Product
I liked
  • Cean store
I didn't like
  • Return policy and customer service
#1008881
Reply to reviews