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I ordered a few nintendo 3ds games from kmart and they were delivered within a week or so. I open the package to find "New Super Mario Bros." for the nintendo DS instead of "New Super Mario Bros 2" for the nintendo 3ds as one of the games. I contact a customer chat rep and explain what happened. They said they will refund me the money and i can keep/throw away the wrong item. So I was like great, that works for me. I tell them to just order the game again for me and they explain that they will order the game with the refund balance and whatever difference there is (shipping is free on the reorder) will be refunded back to paypal.

Well after that chat I figure all is fine and its straightened out.

Nope!

I get an email about an hour later informing me that an order was cancelled. It was the order that the customer service rep made for me using part of my refund. I don't have any of the money refunded at all from this cancellation.

I contact anothe rep and explain all this. They tell me I need to go get it from the store.... I explain that I'm not REBUYING THE SAME THING AGAIN OUT OF POCKET but it doesnt seem to go through. I'm pretty sure its an indian customer service rep as nothing seems to be well understood about what im trying to explain and they respond in half baked english.

Long story short kmart can bite me now. I'll NEVER order anything from them again and their store is on my ban list. I'll be sure to let everybody I know about my experience. This company needs to go ahead and flop already...

Monetary Loss: $30.

Location: Savannah, Georgia

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They send the wrong item so many times. It's ridiculous.

And the customer service is horrendous. So upset with myself for wasting time ordering from them.

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