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4.0

I was at Kmart Ephrata PA today for the double coupon week which is always a pain to everybody involved. Although us customers have to take advantage of it.

Of course there was problems as usual. I was at the service desk with a friendly lady helping me. She was having trouble so the manager came up. The manager (Alan Kirby) was just trying to rush threw the problem and eventually just gave up.

Told me he didn't care if I just returned the stuff and walked away not to be seen again and left his employee to again try to figure it out. After about 1hr 15 mins total It was finally figured out.

No wonder most do not like working there with management so rude to the customers I couldn't image how he treats his employees!

The problem was found to be made by the cashier

Reason of review: Poor customer service.

Location: Ephrata Township, Pennsylvania

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Quanasia Fbj

I ask where was your mother or father during this hour and 15 minutes. How do i know you are a child, because only a child would would mistake not getting their way as rudeness.

Guest

Kmart has seriously lost its way and this is one of the problems. How can you expect fewer employees to do all of the work for double coupons and still help others?

You pointed out the problem, yourself.

I doubt if double coupons are profitable to the bottom line. Kmart not long for this world -- shop while you can.

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