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I bought my son a birthday present online at kmart.com. it said it was suppose to be delivered friday the 9th.

I got an email from UPS saying it was devilvered at 2:35. Mind you, I was home and nobody knocked. I looked outside after I got the email at 2:45 and there is nothing there. I called UPS and they said they really can't help me that I had to call Kmart.

Which I started on the 9th. They basically told me they wanted me to buy another one. The toys was $65.00. I cant afford to buy another one.

So then they told me they would give me 10% off but that still dont help. They told me that they had to put in a trace and it would take 7 tp 10 days. I thought that was crazy and representative had the nerve to laugh at the situation that I was not finding funny. I requested a supervisor.

I was on hold for 1hr and 1 minute. Eventually I just hung up. I called back again on the 12th. They told me they had to do the trace because it waant done so supposely put it in.

On the 14th something told me to call in again and they told me same thing that it wasnt done. So they put it in and was going to be done by the 21st. This time i received confirmation email but email said 8 tp 10 days. I called in today because today is the 10th day.

Firat representative I talked to told me so many conflicting dates I requested a supervisor. They transferred me to chesca who said she is a case manager. There is nobody higher than her according to her but she us telling me I have to wait another 8 days.

I requested a supervisor and once again I was told I would recieve a call back in an hour and have yet recieved one. It has now been over 2 weeks and I have yet to recieve any resolution.

Location: Killeen, Texas

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Also I am afraid that if I don't get the gift before my son's birthday I am going have to be mean to him and tell him he is not getting his any birthday gifts because he was behaving badly. I really do not want to do this, so hopefully it will be taken care of before my son's birthday, because I really do not want to make him cry. I don't want to be forced to tell my son that I did not get him a birthday gift because of his behavior and if Kmart does not come through like they are supposed to do I may have to do this and spoil his birthday.

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