KMart - kmart points card

344 of 413 Kmart Reviews
Jul 13, 2010
review #189252

In my recent visit to Kmart-Montehiedra the cashier ask the three prior customers to get their points card,benefits bla bla.When it was my turn in her own words she just "forgot", when I handed her, Mrs.

XXXXXXXXX my card she just told me to go to customer service so they could void my transaction and made a new bill. Meaning I had to wait in line again if I want to accumulate my points. Is this a good system ????????

Sorry........I'm the customer and its my valuable time.My suggestion is to provide the cashier with authorization to void the transaction in situations like this.

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344 of 413 Kmart Reviews
Jessica

Sep 15, 2012

I was VERY annoyed with my most recent Kmart Your Way Rewards program activity. Yesterday I got an email from Kmart saying that I was rewarded $10 in rewards points! It was a legit email and I read everything over and over again to make sure there was no purchase minimum or any type of restrictions. Nothing to be found so I went over to Kmart. I didn't really need anything, but I found 2 shirts for my son that totaled $12.10. The cashier asked me for my card and I handed it to her and told her that I wanted to apply my points to my purchase. Then she stated, "I'm sorry, our points system isn't working right now." How convenient Kmart. You give me these points to use, but then your system magically freezes and I can't redeem then? I told her, that I would like to void the transaction because the only reason I stopped in was to redeem my points. She said she couldn't do that and would need to get a manager to void. I told her no problem, then she said she would manually enter the card number into their system. And hey, what do you know, it worked! I am happy with the outcome, but not with the experience. I can't help but think that the associates are being told to not remind customers to use their rewards points.

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MauiAl49

Nov 28, 2011

Yes, the cashier is supposed to ask, but if you heard the cashier ask the three customers in front of you for their card, why the *** didn't you just hand her your card when you got to her?

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MauiAl49isadope

Mar 18, 2013 Portsmouth, New Hampshire

like K-mart policy states for cashiers.. you have to Aske Every customer.. Idc if she announced it on a megaphone to the customer ahead of her... she DID NOT ASK PERIOD... and should have B4 ringing it up.. and the customer thinking WTF she never asked if i wanted to redeem the points.. now what do I do.. because some cashier rushed through my stuff and it was a small bye witch makes it easy to skip by... STFU Maui49 your an ***

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KFish

Nov 27, 2011

Do you guys feel big talking *** to a seven year old boy? Dear god, grow up. He is asking a question. Kids his age that ask questions grow up to be intelligent young men.

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ramiro

Sep 08, 2011

hi quiero saber como revisar mi targeta de kmart 8)

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anonymous

May 03, 2011

I try to ask every customer if they have their card but I simply refuse to pressure people into signing up. I've been working there two years and I still get paid minimum wage, so I'm not about to degrade myself/customers by getting them to sign up for something if they dont want it. we are given specific instructions for pressuring customers into signing up for rewards cards. I was given printed instructions that say "Don't ask if they want a rewards card. That gives them a chance to say no. Instead ask if they have one. If they say no just immediatly open the signup window and start asking for their information." We get in trouble if we don't get enough people signed up per shift, despite the fact that we usually only have 5 customers in the store at any given time. We are told to avoid mentioning that Kmart wants to stop using print adds to save money, thats why the rewards card and getting your contact information is so important. Hope you like text messages and junk email from Kmart everyone!

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Direnscure

Jan 07, 2011 Ashkum, Illinois

To e.m.,

I'm a Kmart manager/department lead, and I'll go ahead and inform you that, yes I know it gets repetitive being asked for your card (and beleive me, I try to remember faces so I don't ask the same person I signed up earlier in the week again, feels disrespectful to me not remember your customers) but repetitve as it is, "our bosses" are being told by "their bosses" to push the reward program.

You know what? I raelly don't like the idea of in being pushed so hard either, the fact is it's actually effecting the store's overall performance/look/condition. Yes, I got my 5 rewards today, however my department looks like *** 'cause I was focused on the SYWR program.

Don't shoot the messenger/card signer-upper, the Suits are making us do this.

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DirensecureDOPE

Mar 18, 2013 Portsmouth, New Hampshire

you said it your self Dummmm Asssssss.. push the rewards card asj every customer.. just because you lame *** 5 kids trailortrash idiiot dont like your job.. dont mean you dont have to do it... ASK like policy TELLS you too .. it's no wonder you got fired from K-mart.. and I KNOW you did..:)
Dept lead is NOT a manager.. dont be fooled but this iddiot.. lier.. ot he would be a suit too.. he's not.. he's a Grunt for k-mart suits.. not a mnager.. head and manager are totally diff.. what an ***

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e.m.

Jan 07, 2011

I really get tired of those rewards cards,they need more cashiers, and not have a person at the door when you come in to ask you if you have a card, and then ask again at the registers if you want a rewards card.

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me

Jan 07, 2011

I don't like those rewards cards, get rid of them

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karla

Dec 20, 2010

lil boy u need to grrow the *** up ...cuz u actin retarted and like u aint know nutin so act good befoe i goe ova der and beat da *** out of u

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isabel

Dec 19, 2010 Alto, New Mexico

i agree with jbundy cause i myself sometimes forget to give my points cards, but i just call it in or go online to put them. theres no to be in a bad mood or try to make someone else have a bad day, well happy holidays and god bless everyone :zzz

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Irish

Dec 06, 2010 Holmestrand, Vestfold

Well if you had been shopping with an adult they could have told you to give your points card since she forgot. You obviously forgot to offer it to her so by acting like a careless child it is your own fault as well. You wasted your own valuable time. You act like you have never forgotton a thing in your life. Seriously grow up it is not like you never made a mistake.

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AT

Dec 05, 2010

Pay attention maybe. There are many signs posted in Kmart's, and once the receipt is printed, the transaction is done and cannot be "voided" the SYWR card can be rang up at any point of the transaction until the receipt is printed as well. Also, many people get angry when the cashier asks, and sometimes people make honest mistakes, I know I do every once in a while,
-Kmart Cashier

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M R H

Aug 03, 2010

Since she did ask the other ladies. Maybe you could have just offered your card to her. I always make sure to offer my number before I pay.. That is when the put in your point number.

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Michael

Jul 16, 2010

It is also good that they didnt that so if you have to return something and you lose the recipt then they can look it up on your rewards card. so there is a plus side.

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jbundy

Jul 14, 2010

You didn't need to void the transaction.
You can enter info from the receipt at www.shopyourwayrewards.com or call the 800 number to get credit.

0 0 Reply
 
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