Kmart Phone Numbers and Emails

Toll-Free Number:

  • (800) 326-8738
    Installation

Customer Service:

  • (800) 469-4663
    Home Services and Repairs
  • (800) 416-7565
    Kmart Phramacy
  • (800) 377-8634
    Online Experience
  • (800) 366-7278
    Parts and Part Orders
  • (800) 991-8708
    Shop Your Way
  • (888) 881-7534
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Contact Information

Kmart Website:

Kmart Help Center:

Corporate Office Address:

Kmart
3333 Beverly Rd,
Hoffman Estates, Illinois 60110
United States

Kmart Rating Based on 406 Reviews

Rating details

2.1
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

How Good is Kmart's Customer Service?

Judy G Tla
Judy G Tla
Feels Disappointed | Nov 16, 2023

No way to talk to anyone. So to me customer service sucks.

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Myrtice Vpe
Myrtice Vpe
Feels Disappointed | Dec 05, 2022

There is no service

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Ishaq Qnw
Ishaq Qnw
Feels Disappointed | Oct 20, 2022

My experience has been poor at best!!

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Summary of Kmart Customer Service Calls

415 TOTAL
CALLS
03:43 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kmart?

Shipping and Delivery Question:

  • “My item says delivered, but did not receive”
  • “Didnt receive an item i purchased on line”
  • “Where is my order???”

Request for Information Question:

  • “Need help for returns”
  • “About my kmart pension”
  • “Checking on my Credit applications”

Product/ Service Question:

  • “Today I buy glass blender. When I open it at home it's already broken.”
  • “Product was damaged”
  • “My food items not delivered.”

Employment Question:

  • “My W2”
  • “W2”
  • “401k”

Payments and Charges Question:

  • “Overcharged”
  • “Payment agreement”
  • “Billing”

Account Question:

  • “To update my account”
  • “I cant log in to my account”
  • “Im having problems getting on line when i put in my password”

Refund Question:

  • “Refund”

Return/ Replace Question:

  • “Return policy”
  • “I spoke to someone last week regarding a returning item, they should've emailed me within 72 hours which no one got in touch with me yet. I want a return label since it came from a third party.”
  • “Because I have so many problems to return”

Cards Question:

  • “Gift card problem”
  • “Credit card stolen”
  • “To get my monies fm two gift cards...Who knew you were going to close...”

Staff Question:

  • “Customer service problem”
  • “Western Union and customer service closed at 5 pm in the Kmart stores located in Frederick dyed St Croix”
  • “Two issues with Kmart store # 7413 St Croix U Virgin Islands. My Biggest complaint is your policy on hearing impaired. I had a manager who was very difficult with me even though I explain to her that I am hard of hearing. I want to”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “My online order was cancelled”

Website/ Application Question:

  • “Becaue your website sucks”

Other Question:

  • “Online order”
  • “To voice my problem iam still having with kmart”
  • “I am missing an order,i order 2 barbies i received one Yuletide but where's the 2008 barbie i haven't receive that.”

About

Related Companies

Sears, Sears Home Services, Sears Parts Direct, Sears Auto Center, Kenmore

Summary

Kmart is a wholly owned subsidiary of Sears Holdings Corporation. It is a chain of department stores. The very first Kmart department store was opened in1962 by Sebastian S. Kresge in Garden City, Michigan. Kmart Company is headquartered in Hoffman Estates, Illinois. The company specializes in retail: it sells clothing, footwear, bedding, cosmetics, electronics, furniture items, and different household appliances. There are Kmart stores in the United States, Puerto Rico, the U.S. Virgin Islands and Guam. Kmart became very popular for the "Blue Light Specials" when blue police light showed the customers where the discounts were.

Kmart reviews and complaints

Kmart is ranked 144 out of 539 in Supermarkets and Malls category

Area Served

USA

Payment Methods

PayPalVISAMasterCard

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