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  • Customers like
    • Price4
    • Cashier was nice3
    • Sales staff2
  • Customers don't like
    • Worst customer service13
    • Customer service6
    • Service6

  • Dec 14, 2014
  • Supermarkets and Malls
  • North Salt Lake, Utah
  • Christmas Present
  • 3
  • 3
  • 52
  • REVIEW RATING 4/5

I ordered my son a Christmas present on kmart.com on the fourth,and Igot a email on the 8th saying that my item will be at the store within 24 to forty eight hours. now they claim the items probably out of stock and I should get a refund in about 7 days. I'm beginning to think there goal is to ruin Christmas for everyone who orders from them Read more

Was this review helpful? 1 0

  • Dec 14, 2014
  • Supermarkets and Malls
  • Anderson, Indiana
  • Store Location
  • 54
  • REVIEW RATING 4/5

love your store in Anderson ,hate your website set up never got password or pin from anyone for my kmart rewards card,hope you do not go out of business in Anderson ,love the store love shopping there love the customer service,sales and reward program,but do not like set up for card it will be a disappointment for many people in Anderson if you leave ,maybe move to a different location in... Read more

Was this review helpful? 1 0

  • Dec 14, 2014
  • Supermarkets and Malls
  • Riverside, California
  • Layaway
  • 60
  • REVIEW RATING 5/5

received a email stating that if my layaway contract was not completed by the 14th of dec christmas delivery would not be possible, after making the final payment I received a email stating that several items were no longer available & i would be refunded, after checking the intended refund amount I noticed that it was incorrect, so i called kmart customer service, found out my ENTIRE order... Read more

Was this review helpful? 2 0

  • Dec 14, 2014
  • Supermarkets and Malls
  • Colorado Springs, Colorado
  • Employee
  • 4
  • 4
  • 87
  • REVIEW RATING 3/5

I walked into the Kmart on North Nevada in Colorado Springs. Something set off the alarm at the door. An employee immediately stopped me and told me she needed to search my purse. I told her I was entering the store. She looked through my purse, which I really should not have allowed. Of course she found nothing. A large group of people watched as she searched my purse. It was humiliating. ... Read more

Was this review helpful? 0 1

  • Dec 14, 2014
  • Supermarkets and Malls
  • Kingston, Pennsylvania
  • Payment Problems
  • 44
  • REVIEW RATING 4/5

On black Friday we chose to use Kmart as one of the main stores we would visit so we spent $90 and then register had gone down so we're move to another one where we paid $90 again and at the end of the transaction were informed that we had been charged twice it will receive a refund in 7 to 10 days already infuriated walked out and waited the 7 days - nothing tried calling to get someone can... Read more

Was this review helpful? 1 0

  • Dec 14, 2014
  • Toys
  • Shelby Charter Township, Michigan
  • Layaway
  • 8
  • 8
  • 142
  • REVIEW RATING 5/5
Kmart - Layaway was cancelled 11days before Christmas
1 of 2

The letter I wrote the company... To whom it may concern, I am extremely upset. This is the second time I have made a layaway through your website and it has been cancelled for 'out of stock' or 'not sold online' items. The first time was in October right before my child's birthday. Of course I didn't get my refund in time, & my child had less items because I'm a single mom & can't... Read more

Was this review helpful? 2 1

  • Dec 13, 2014
  • Supermarkets and Malls
  • New Orleans, Louisiana
  • Online Order
  • 45
  • REVIEW RATING 3/5

Ordered two item 12/12/14, received an email stating that they are sorry I cancelled my order. Never cancelled my order so I called to find out why happened. I was told the store cancelled and was told I would receive a full refund and reward points for the mishap within 3-5 days. I was assisted with the repurchase of the same two items. I was given 10% off each item including 10% off of my... Read more

Was this review helpful? 1 0

  • Dec 13, 2014
  • Supermarkets and Malls
  • East Orange, New Jersey
  • Cash Register Check
  • 69
  • REVIEW RATING 4/5

I was in your lodi store today and left over 200.00 Worth of items in my shopping basket and walked out. I was in line and a customer in front of me was buying an item that she said was on sale. Instead of the cashier calling the dept. Or a manger the customer left the line to check the sign again to make sure it was on sale. When she got back she said it was. After 15 mins. The cashier finally... Read more

Was this review helpful? 1 0

  • Dec 12, 2014
  • Furniture and Decor
  • Frederick, Maryland
  • Canopy
  • 47
  • REVIEW RATING 4/5

I purchased a canopy and a one year warranty in August 2014. The item was damaged so when I tried to get a replacement or refund I was told due to the damage due to the weather they couldn't honor my refund or acreplacement. Then why sell a warranty? This is ***. I will never patronize Kmart again because they do not honor their word and their customer service is the worst. DO NOT SHOP AT KMART... Read more

Was this review helpful? 1 0

  • Dec 12, 2014
  • Online Shopping
  • Hedgesville, West Virginia
  • Layaway
  • 57
  • REVIEW RATING 5/5

I put a online layaway on 11/13/2014 and I paid my layaway off on 11/25/2014 I received an email saying that my layaway was paid off and would be shipped to be, so I wait like a week an half and called to find out where my order was because I have not received it yet, The guy told me that the order was shipped and I should have it on 12/09/2014, the day comes and no order, I called and they told... Read more

Was this review helpful? 2 0

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