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  • Customers like
    • Price5
    • Cashier was nice4
    • Sales staff3
  • Customers don't like
    • Worst customer service13
    • Customer service7
    • Service6

  • Dec 22, 2014
  • Supermarkets and Malls
  • Wrightwood, California
  • Phone Representatives
  • 3
  • 3
  • 59
  • REVIEW RATING 4/5

One word describes the customer service: HORRIBLE! i spoke to 11 phones reps in which 9 of them hung up in my face. I did not curse, yell etc and before hand asked them not to hang up on me! They continue to mess up my order, abd when i requested a refund they lied and said it was requested but i haven't received anything! I am contacting the better business bureau, news channels, etc this is... Read more

Was this review helpful? 2 2

  • Dec 22, 2014
  • Supermarkets and Malls
  • Daphne, Alabama
  • Commercials
  • 5
  • 5
  • 110
  • REVIEW RATING 5/5

I always thought the commercial with the men in the boxer shorts was distasteful! then this year i recently saw the one with the pregnant young women dancing suggestively! What is K-mart thinking?? you want your 5 year olds to watch these commercials? if i had small children i wouldn't! you want your 5 year old to ask you (about the men): "mommy, what are they ringing?!" you want your 5 year old... Read more

Was this review helpful? 4 2

  • Dec 21, 2014
  • Supermarkets and Malls
  • Columbus, Ohio
  • Xbox
  • 56
  • REVIEW RATING 4/5

For the past few weeks I have been attempting to purchase an Xbox one from the kmart in Reynoldsburg, OH and let me tell you all how horrible the customer service truly is I purchased the console bundle online and was to pay for it in the store - within 48 hours several times my order was canceled AFTER I went to the store to pay for my order and the associates were unable to accept my payment... Read more

Was this review helpful? 1 0
  • From mobile
  • Kmart
  • Dec 21, 2014
  • by anonymous
  • #573005

100 people in store only 2 registers open ridiculous. Store in Malone ny 12953 Add comment

  • From mobile
  • Kmart
  • Dec 21, 2014
  • by anonymous
  • #572958

Lately the people of kmart of brigeton mo is extremely bad service due to Te lazy guys messing around leavings they responsibility away, I have to be a hot girl to be atended, please change this sith Add comment

  • Dec 20, 2014
  • Supermarkets and Malls
  • Finksburg, Maryland
  • Commercial
  • 3
  • 3
  • 105
  • REVIEW RATING 4/5

I am thoroughly and completely offended as a woman, wife, mother and grandmother. I find it totally tasteless and suggestive that Santa has impregnanted all of those women... (coming down the chimney tonight). Moreover, their sexually explicit silhouttes at the beginning of the commercial, bent over and exposed for sexual exploitation, surely puts in the minds of sexual deviants what they would... Read more

Was this review helpful? 2 4

  • Dec 20, 2014
  • Supermarkets and Malls
  • Chicago, Illinois
  • Layaway
  • 2
  • 2
  • 66
  • REVIEW RATING 4/5

I placed 3 layaway a at Kmart and not 1 not 2 but all 3 were cancelled without me being notified. No email phone call or anything. I found out because i was going to pay on them online and Whn I logged into my account I noticed all of them were under the cancellation. I contacted customer service and was hung up on twice, spoke with customer service reps extremely rude. Spoke with managers and... Read more

Was this review helpful? 1 1

  • Dec 20, 2014
  • Television/ Radio
  • Duncan, Oklahoma
  • Commercial
  • 7
  • 7
  • 87
  • REVIEW RATING 5/5

My name is Joanie. I must say i complained last year regarding your joe boxer jingle bells commecial and this years commercial is just as innappropriate. I do not believe that pregnant women doing a sexy dance to advertise joe boxer is decent for children to be watching. My three year old and 1 1/2 year old dont need tips on how to dance from the likes of you. I hate your company and all that you... Read more

Was this review helpful? 6 4
  • From mobile
  • Kmart
  • Dec 19, 2014
  • by anonymous
  • #572346

Very deceptive pricing! Very ignorant personnel! Cashier better at math than the csm is. Add comment

  • Dec 18, 2014
  • Laptops and Tablets
  • Graham, North Carolina
  • Tablet
  • 2
  • 2
  • 59
  • REVIEW RATING 4/5

I am a very pissed off and disappointed customer. I ordered a tablet from the Kmart.com website and was charged twice for the one item. When I contacted Kmart I was told that the money would be placed back on my account within 24 - 48 hours. That was seven days ago. I have called Kmart everyday and have been lied to on every conversation. I was even told that the transaction never took place. My... Read more

Was this review helpful? 3 0
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