KMart Complaints and Reviews

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KMart
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-866-KMART-4U (1-866-562-7848), , help@customerservice.kmart.com
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  • Dec 18, 2013
  • Online Shopping
  • Kearny, New Jersey
  • Bad Customer Service
  • 1
  • 1
  • 56

I HATE KMART WITH A PASSION. absolute worse customer service of any company i have ever seen. Customer service reps only look up orders but are unable to actually help a customer. Three times Kmart has taken my money, not deliver my items, and not issue a refund. i had to call Kmart 21 times and have had 34 online chat sessions always to get the same response "we will look into the matter and... Read more

Was this review helpful? 1 0

     

  • Dec 18, 2013
  • Supermarkets and Malls
  • Ordering Process
  • 2
  • 2
  • 52

I have NOTHING good to say about kmart.com ordering process or their customer service. I ordered and payed off 100.00+ worth of CHRISTMAS items on the 6th of Dec. here i sit a week before christmas and they have NO CLUE where my stuff is. IT has not been shipped, it is still in the wearhouse, the WILL NOT REFUND MY MONEY TO REPLACE THESE ITEMS, THEY HAVE ZERO ANSWERS TO WHEN THESE ITEMS WILL BE... Read more

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  • Dec 15, 2013
  • Toy Stores
  • Online Customer Service
  • 26
  • 26
  • 146

We paid for the layaway in full and at the time we were told that they product would ship and be here before Christmas. After paying the layaway in full a screen came up to say this layaway will not ship until after Christmas. I immediately called customer service for help with this situation and was hung up on twice and finally was told there was nothing they could do. My husband and I are on a... Read more

Was this review helpful? 1 13

     

  • Dec 15, 2013
  • Supermarkets and Malls
  • Frankfort, Kentucky
  • Worst Costumer Service
  • 1
  • 1
  • 47

The KMart in Frankfort KY has some of the worst costumer service i have ever expirenced. I work at a retail store on the overnight sift, and i know and umderstand how some costumers can be difficult to deal with; but i am the perfect costumer. I will never complain, i don't even ask where anything is. I had just left work at about 8:00am and i forgot to get fingernail polish remover and KMart was... Read more

Was this review helpful? 1 3

     

  • Dec 14, 2013
  • Supermarkets and Malls
  • Bad Customer Service
  • 54

Considering that the whole reason I ordered was for the buy one get one on sleepwear and 3 out of my 4 were cancelled, not a happy customer. Kmart could have made it better by issuing a rain check, but was told no. Was also told that I could not cancel the other nightgown on my order w/o cancelling the whole order. So now I am stuck paying a nightgown w/o getting anything else. So three items... Read more

Was this review helpful? 1 0

     

  • Dec 13, 2013
  • Online Shopping
  • Christmas Lights
  • 17

I ordered a Christmas tree from KMart.com. When I got it, it was obvious that it had been opened. All of the parts were thrown in the box and not packed. When I plugged it in, two sections of lights did not work. (These are sealed LED lights, so it is not a matter of a loose bulb or anything that can be fixed.) The item was shipped from a store, and not a warehouse. I called them, and the... Read more

Was this review helpful? 0 0

     

  • Dec 12, 2013
  • Advertisements and Cons
  • Kmart Commercial
  • 8
  • 8
  • 80

The commercial K-mart has out is sick twisted distasteful and no where near a holiday commercial.This needs to be taken off the television completely.Children look forward to Christmas.With Santa,a snowman ,and elves.Not grown men in their underwear in that nasty position shaking there scrotums.Thats very distasteful and sick.I find it perverted and sick for children to see.And of all stores... Read more

Was this review helpful? 0 0

     

  • Dec 11, 2013
  • Supermarkets and Malls
  • Management
  • 5
  • 5
  • 88

I was an employee at Kmart in Chula Vista, California. The things I've witnessed there was beyond belief. While not trying to offend no one of the caucasian race, the managers belittled their african american employees and was always having attitudes and talking to other employees with extreme sarcasm. They show favoritism towards certain employees and not only that, but instead of hearing both... Read more

Was this review helpful? 0 3

     

  • Dec 11, 2013
  • Supermarkets and Malls
  • Houston, Texas
  • Tasteless Commercial
  • 11
  • 11
  • 56

Your boxer short-jingle bells commercial is the most tasteless thing I have seen in decades of watching tv. I have never bothered to review anything online before, but this crosses a line. No apology can correct it, no penance can atone for it. I will not be shopping at Kmart this Christmas, if ever again. Your boxer short-jingle bells commercial is the most tasteless thing I have seen in decades... Read more

Was this review helpful? 0 4

     

  • Dec 08, 2013
  • Supermarkets and Malls
  • Syracuse, New York
  • Commercial
  • 10
  • 10
  • 83

Many i know have seen this disgusting commercial and can't understand why advertisers feel it is necessary to step over the line with sexually suggestive ads. There seems to no censorship anymore, that anything and everything is allowed on TV regardless of who is watching. At some point, we need to say enough is ENOUGH! That's it! I refuse to support this business anymore. I will take my... Read more

Was this review helpful? 1 7
 
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