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2.1 Based on 202 reviews
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  • Customers like
    • Price 8
    • Sales staff 5
    • Cashier was nice 4
  • Customers don't like
    • Customer service 15
    • Worst customer service 14
    • Poor customer service 8

Went to K-mart Division street last night before 8 pm to buy a washer that was on sale $299.99 ,i had my hands on the washer and credit card at same time ,but was told that i must purchase online first .after several failed attempts on their in store computer ,i called customer resolutions ,or customer service who then could not find washer or number or price ,then tried to sell me one from sears for 20 more than i had. There is a picture in an... Read more

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Years as customer, 5 days passed 30 day policy which does not clarify what the items are for the 30 days. No exchange or refund, called corporate, same attitude from call center and refused to give manager name or complaint department info. No refund policy posted at layaway at time of my purchase. Manufacturer defect, Mongoose wont shift gears or stay in gear LOST $190.00 DOLLARS!!!!!!. Read more

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I have been shopping at Kmart for years. We don't have a lot of choices up here in the mountains. I just tried to return some clothing I bought, with the receipt, with the tags still on, and was told I was 2 days too late! I can't believe the return policy is 28 days! I have never had a problem before, but was told they are now enforcing the 28 day policy. I take care of my mother with Alzheimer's and my ability to shop is extremely limited.... Read more

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I visited the K-Mart on Carlisle tonight and was helped by a rude lady. As I was walking away from the register, I noticed I was not rung up for the sale price on one of my items. I went back and told the lady my problem. She ignored me for a few minutes and helped two customers who were waiting without calling anyone or doing anything to help my situation. She then proceeded to help the next customer until I interrupted her and asked when she... Read more

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I am disabled. I have to rely on a driver to help me run errands once a week. I called the store about an upright freezer while out. No one answered in the appliance dept. 1st call. Someone did 2nd time but had to repeat info 2 times (model number, type). Got to store to look at it. handicapped scooter, the only one for the store, was out of juice and stalled outside. High 90 degree weather. Using walker we went to the back of the store... Read more

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I hope God above will bless these folk's loved ones with Cystic Acne and Sores and the pain of living with the condition and those who love them defending their integrity. These folks are insensitive and I will let everyone know this store ought to be closed and bulldozed to make room for anything better. The management team is blind and ignorant of what goes on around them and the people who work there represent KMART. And what these folks are... Read more

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My fiance' came to this store to buy some things to make her happy. She suffers from cystic acne. The clerk refused her service because she assumed that my fiancé's condition was due to Meth use. I came in later and overheard this same cashier make the comment, "Oh that is her fiancé, you remember the Meth head with the spots on her face?" I interrupted her in front of the crowd there are told her her prejudice assumptions are wrong and it is... Read more

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I purchased a component cable & it didn't work. I purchased it with a credit card. The receipt got lost and they told me they couldn't get my money back. I just got robbed by kmart. I will not be making anymore purchases from little k in the future. This is why there business is spiraling the bowl. This is the worst store experience that I have in decades. I feel bad for the people that work there because with this type of customer facing policy... Read more

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The first thing that happened is the local Kmart's going out of business and I wanted to buy a grill that was already assembled. They told me I had to wait to the last one on the floor was available and everything else had been sold. I was to leave my phone number, I did. I checked several weeks in a row, but I checked back finally the last time they had sold it and not even contacted me .I had already turned down several sales because I was... Read more

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I used to work at this Kmart, Fortunately it was shut down recently but all Kmarts I've been to prior and after working at Kmart were the same. The customer service is horrible, we try our best but we are understaffed a great deal. I was put to work in sections I had no knowledge. One thing I hope you all understand is that we don't have janitorial staff during actual store hours, if there's a mess we have to clean it up with the little they... Read more

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